ICT Helpdesk Technician - ILRI/ICRAF

ILRI and ICRAF seek to recruit an ICT helpdesk Technician who will provide the first point of contact for ICT users. The position will be based on the World Agroforestry Centre’s Nairobi campus. The holder will however be expected to provide assistance to the ILRI campus when required.

ILRI works to enhance the roles livestock play in pathways out of poverty in developing countries. ILRI is a member of the Consultative Group on International Agricultural Research (CGIAR) Consortium, a global research partnership of 15 centers working with many partners for a food-secure future. ILRI has two main campuses in East Africa and other hubs in West and southern Africa and South and Southeast Asia. www.ilri.org.

The World Agroforestry Centre (ICRAF) is an independent research institution which generates science-based knowledge about the complex role trees play in agricultural landscapes and rural livelihoods. As part of the Centre’s work to bring tree-based solutions to bear on poverty and environmental problems, researchers – working in close collaboration with partners – are developing new technologies, tools and policy recommendations for increased food security and ecosystem health. www.worldagroforestry.org

CGIAR is a global agricultural research partnership for a food-secure future. Its science is carried out by 15 research centres that are members of the CGIAR Consortium in collaboration with hundreds of partner organizations. www.cgiar.org.

Responsibilities

• Manage the helpdesk functions. This includes logging all ICT service requests, assigning the correct priority level, category, type and the appropriate technician or service provider to carry out the request.
• First Level Support: Diagnose and resolve incidents over the phone, through remote connection or by providing information.
• Monitor and following-up on the status and resolution of outstanding service requests. Especially those that have taken unusually long and escalate any problems to the appropriate ICT staff.
• Process and disseminate helpdesk reports and statistics for use in analysing common incidents and assessing performance of the ICT Department against agreed SLAs.
• Maintain the log of equipment and other resources loaned to Staff.
• Process the arrival of new staff and clearance of staff leaving the Centre, by following the set procedures. This will include to assigning or disabling accounts and access to resources, allocation of telephone and copying/printing PINs, IPASS and DISA accounts, updating of systems and databases, organising for data transfer or archival and providing appropriate information to the staff member.
• Keep the databases that are used to manage the operations of the Department up to date. These include the ICT equipment inventory, Recharge Pro and Equitrac (ILRI) etc.
• Inform the appropriate people whenever ICT services are unavailable and again when the service is restored, including when ICT staff are unavailable.
• Assist in the training and mentoring of students attached to the ICT Department.
• Work with the Administrative assistant to organise the production of flyers, posters and other documents for the promotion and communication from the ICT Department.
• Stand in for the ICT Administrative assistant whenever he/she is away.
• Under the guidance of the ICT Customer Services manager, participate as required in ICT Customer services projects that are implemented by the ICT Customer Services team.

Requirements

Bachelor’s Degree in Computer Science/Information Technology with at least one year relevant work experience.

Microsoft Office Specialist (MOS) will be an advantage

Computer Applications and Customer service training

Terms of appointment

This is a Nationally Recruited Staff (NRS) positions based at ILRI’s Nairobi campus and is for a 3 years’ contract period.

Job level and salary

This position is job level 2B with a starting gross salary of KES 89,876 per month. In addition to salary, ILRI offers Medical insurance for staff and dependents, Life insurance, Pension at 12.5% employers contribution, Annual holiday entitlement of 30 days+ public holidays within ILRI’s National Recruited Staff Scheme.

How to apply

Applicants should send a cover letter and CV explaining their interest in the position, what they can bring to the job and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience to the Director, People and Organizational Development through our recruitment portal: http://ilri.simplicant.com by 22 August 2014. The position title and reference number REF: ICT-Tech/ CS/08/14 should be clearly marked on the subject line of the cover letter.

Senior Manager - Mpesa Product Development - Safaricom

Reporting to the Head of M-PESA Product Development, the position holder will be responsible for managing Local product road map and ensuring that all products within FS team meet exceptional customer experience standards. He/She will lead the team to determine and deliver new and enhanced functionality to market through agreed local product road map.

Key Responsibilities:

• Project Manage the delivery of new functionality and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures;
• Planning & Implementation of Mobile Commerce Services and deployment of Financial Services and other VAS platforms;
• Manage all projects that will deliver the roadmap both local and other vendor related products;
• Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation;
• Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
• Ensure project development follow the existing Safaricom processes;
• Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
• Define/Develop strategy and road maps for individual Value added services and be accountable in specifying, developing, launching and managing new value added services within financial services based on developments in the market place and on the opportunities offered by developments in technology Integration of Financial Services, VAS  with internal and external systems;
• Interface with other commercial departments to fulfill critical business requirements;
• Assist Business Development teams or any other relevant teams in developing sector specific products in line with Safaricom customer segments;
• Analysis on market trends, technology trends in relation to Financial services planning;
• Interaction with senior level management in  Technical /IT, PMO, Marketing  and other to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, with a proven track record of successful delivery of projects on time,  in line with budget expectations and to strategy;
• Performance management;
• Undertake talent management of the PD team;
• Provide reports for Safaricom Management;
• Undertake other duties as may be assigned from time to time;

Role requirements

• Bachelor’s Degree in a relevant field;
• Project Management Certified – PMP / PMI or equivalent
• 6-8 years post-graduation work experience of which 3 years must be in a management role;
• Work experience in Multiple projects simultaneously from start to finish ; 6-12 month duration , which have an impact across the company; have impact on customers ;which have impact on revenue generation capability of the organization;
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
• Attention to detail with good organizational, planning, report writing and presentation skills;
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
• A proven team player with excellent communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 12th August 2014.

The Head of Talent and Resourcing,

Safaricom Limited

Nairobi via E-mail to hr@safaricom.co.ke

Pricipal Category Sourcing Officer - Safaricom

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-Purchasing, the successful candidate will effectively manage the purchasing cycle, ensuring that procurement policies and procedures are complied with, negotiating and managing supplier contracts and end-to-end tendering process as well as ensuring that in all circumstances Safaricom secures the best service/product for the best economical price within Technology Categories.

Key responsibilities

• Define, implement and manage the entire category sourcing strategy and align it to the overall Business Strategy;
• Develop and maintain category sourcing framework that defines specific items parameters;
• Identify and analyze initiatives for projected savings (jointly with user departments and suppliers);
• Provide business strategy support & Value Delivery through fulfillment of immediate business Strategic requirements;
• Enhance internal customer self-service and building internal customer relationships;
• Manage contracted vendors relationships development through structured  framework;
• Drive compliance and Risk Management through ISO Audits, process/procedure reengineering, analysis/ reviews and adherence to regulatory requirements;
• Conduct Business Continuity Management for strategic supplies through self-assessment and audits;
• Negotiate and close sourcing agreements /contracts with suppliers;
• Maintain supply market awareness, intelligence and related trends in order to assess present and future category items availability;
• Development, maintenance ,verification and updating of information in master database;
• Optimization of Procurement to Pay process through development and implementation of business improvement;
• Develop and fully implement supplier catalogues/pricelists /source lists within the ERP system;

Skills & competencies;

• Degree in Technology, Engineering, Business or similar qualification;
• Post Graduate Diploma Qualification in Supply Chain Management (CIPS);
• At least 5 years’ experience in procurement with (two of which should be in category sourcing management);
• Excellent understanding of category sourcing strategies, prequalification and vetting of suppliers, development of tender documentation and tendering processes, procurement performance management tools, skills in management of suppliers performance, international sourcing/ commercial relationships and supply contract management;
• Very Good communication and interpersonal skills;
• Team player with excellent influencing skills;
• High level of Initiative and self-drive;
• Problem solving and decision-making skills;
• Very strong interpersonal skills with ability to develop and maintain relationship with all stake holders.

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. All applications must be delivered on or before Thursday the 7th August 2014.
The Senior Manager Talent & Resourcing
Safaricom Ltd Nairobi
Via E-mail to hr@safaricom.co.ke 

Senior Logistics Assistant - WFP

VACANCY ANNOUNCEMENT NO: OMN/005/2014 

Closing date 01 July 2014 

Post Title : Senior Logistics Assistant 

Grade : Service Contract SC7 (G7 equivalent) 

Duty Station : WFP’s Regional Bureau for East & Central Africa (OMN), based in Nairobi 

Salary : As per UN Service Contract Salary Bands 

This vacancy is open to both male and female candidates. Qualified female candidates are particularly encouraged to apply. 

The World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. We are currently seeking to fill the position of Senior Logistics Assistant, in support of the Regional Bureau for East & Central Africa (OMN), based in Nairobi, Kenya. The Regional Bureau provides strategic guidance, policy/technical support and direction to WFP operations and activities in nine countries: Burundi, Djibouti, Ethiopia, Eritrea, Kenya, Rwanda, Somalia, South Sudan and Uganda. 

Duties and Responsibilities: 

Under the direct supervision of the Regional Logistics Officer (RLO), the Senior Logistics Assistant will be responsible for the following tasks: 

 Assist the Regional Logistics Officer on providing oversight on all operational transport matters arising in the region and assist in the implementation of corporate standards, with special emphasis on Commodity Accounting Systems (CTS) 

 Assist CO in Bureau with commodity accounting and reporting on food and non-food items and ensure that internal control systems are functioning and that all relevant records are maintained; 

 Oversee all CTS monitoring functions, Supervise the production of reports and other CTS information, Analyze data produced by CTS systems, identifying ways of improving efficiency; 

 Ensure that WFP policies, procedures, guidelines, business rules as well as best practice are adhered to

 Collect regional and statistical information related to needs in various locations. Maintain logistics cost data on various means of transport in the Region; 

 Follow up on projections of needs and call forward requirements. Liaise closely with Resource & Pipeline Focal points on food movements; 

 Assist in the training of staff on CTS, particularly ensuring that support staff are adequately trained, cross trained and identify any additional training needs to achieve high working standards; 

 Travel occasionally within the region when required to do so by the organization; 

 Perform other related duties as required. 

Qualifications and Experience 

Education: Diploma in Business Administration/Management, Engineering, Computer Science, Transport, 

or related field, preferably supplemented by technical or university courses in a field related to WFP 

logistics/transport activities 

Experience: At least six years of practical commercial/professional experience in one or more of the 

transportation and ancillary sectors: port operations, shipping, clearing and forwarding, air operations, large 

scale road/rail transport and distribution management. At least one year at G6 level or equivalent. 2 

Knowledge: Training and/or experience using MS Word, MS Excel, MS Access, MS PowerPoint and other standard office software packages and systems. Experience utilizing computers, including word processing, 

spreadsheet and other software packages. Knowledge of UN administrative regulations and rules, and UN 

policies and procedures in the area of work. 

Competencies: 

 Resourcefulness, initiative, maturity of judgement and tact; 

 Good analytical and negotiating skills; 

 Ability to communicate clearly both orally and in writing; 

 Ability to work with minimum of supervision and to supervise and train support staff 

 Ability to extract, interpret, analyze and format data and to resolve operational problems. 

 Ability to work with accuracy under time constraints and pressure 

 Ability to plan and organize work and to train and motivate support and administrative staff in a country 

office 

 Ability to cope with situations which may threaten health or safety; flexibility in accepting work assignments outside normal desk description. 

 Ability to deal patiently and tactfully with people of different national and cultural backgrounds, and others and to have a high sense of confidentiality 

Language: Fluency in both oral and written communication in English essential. 

Application procedures: 

Go to: http://i-recruitment.wfp.org/vacancies/14-0015247 

Step 1: Create your online CV. 

Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application. 

NOTE: You must complete Step 2 in order for your application to be considered for this vacancy. Deadline for applications: 01 July 2014. Only short-listed candidates will be contacted. If you have any queries relating to this VA please send them to: wfp.omnhr@wfp.org 

WFP does not charge fees at any stage during the recruitment process. 

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.  

Information Technology Assistant (Developer) - WFP

VACANCY ANNOUNCEMENT: WFP 14-0015263  

Job Title: Information Technology Assistant (Developer) 

Post Grade: Service Contract, SC-5 Duty Station: Nairobi 

Date of issue: 24 June 2014 Deadline for application: 7 July 2014 

Background 

In 2010, WFP began designing and evaluating new transfer modalities and technologies in Kenya. WFP plans to increase the use of innovative approaches in the coming years, and requires in-house capacity to ensure that: 

1. Existing business critical systems are supported, and updated as needed. 

2. The potential of new technology to improve the efficiency and effectiveness of WFP’s food assistance programmes is continuously explored. 

3. Data capture exercises related to WFP’s food assistance transfer modalities are rigorous, effective and efficient. 

4. Systems and business processes are: 

 well-adapted to WFP’s evolving programmes, 

 well-documented and supported, 

 well-designed to support future scaling of successful pilots, 

 integrated with country office management and corporate reporting requirements; and 

 contribute to the evolving national social protection framework including the single-registry project, 

5. Knowledge accumulated through programme innovations is well-managed and contributes continuously to organizational learning. 

As part of the Innovation unit, the incumbent will be involved in on-going development, implementation and maintenance of software solutions as well as with consulting software development projects with various WFP Kenya units. 

Major Duties and Responsibilities:  

 Design and development of software systems and tools to support WFP Kenya operations. 

 Writing and testing code in a team environment as well as participating in peer reviews 

 Reviewing and documenting software bugs or issues and taking corrective action as required. 

 Supporting the implementation of technology solutions to support WFP Kenya operations. 

 Producing user and system documentation e.g. user manuals and functional specifications. 

 Performing other related duties as required. 

Qualifications, Experience, Critical Success Factors and Language:  

 Minimum of 5 years’ experience in Software development 

 Extensive experience in designing, writing code and implementing web-based applications using PHP, C#, JavaScript in a SQL server environment. 

 Experience in version control (GIT); project management and issue tracking software (Redmine) 

 Experience in mobile-based application development (Android ®) and data collection tools. 

 Experience in implementation/ customisation of OpenSource customer relationship management (CRM) technologies i.e. SugarCRM 

 Demonstrated experience in SMS gateway development, integration (via API) and support. 

 Experience in agile software development. 

 Good written and spoken English and fluent in Kiswahili. 

Interested and qualified Candidates are requested to submit online applications only according to the following procedures:  

 Go to: http://i-recruitment.wfp.org/vacancies/14-0015263 

 Step 1 : Create your online CV 

 Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application. 

NOTE: You must complete Step 2 in order for your application to be considered for this vacancy. 

If you have any queries relating to this VA please send them to: Nairobi.Hr@wfp.org 

WFP is an equal opportunity employer and does not charge a fee at any stage of the recruitment process. 

Only short listed applicants will be contacted.  

Business/Systems Analyst - WFP

VACANCY ANNOUNCEMENT 14-0015266 

Post Type/Grade: Service Contract - NOC Equivalent Duty Stations: Nairobi 

Date of issue: 27 June 2014 Deadline for application: 10 July 2014 

Purpose: 

In 2010, WFP began designing and evaluating new transfer modalities and technologies to deliver food assistance in Kenya. By 2013, WFP had developed in-house 2 business critical systems to deliver large scale food assistance programmes, and 1 customized open source system supporting an important accountability initiative. WFP plans to increase the use of innovative approaches in the coming years, and requires in-house capacity to ensure that: 

Existing business critical systems are supported, and updated as needed. 

The potential of new technology to improve the efficiency and effectiveness of WFP’s food assistance programmes is continuously explored. 

Data capture exercises related to WFP’s food assistance transfer modalities are rigorous, effective and efficient. 

Systems and business processes are: 

 well-adapted to WFP’s evolving programmes, 

 well-documented and supported, 

 well-designed to support future scaling of successful pilots, 

 integrated with country office management and corporate reporting requirements, 

 and contribute to the evolving national social protection framework including the single-registry project, 

 Knowledge accumulated through programme innovations is well-managed and contributes continuously to organizational learning. 

Major Duties and Responsibilities: 

1. Oversee user support and all aspects of problem management to ensure timely delivery of services to the user community; 

2. Ensure alignment of strategies and projects with business strategies and requirements; 

3. Analyse major technical issues of projects and formulate recommendations for approval. Ensure that solutions are feasible and consistent with the project objectives. 

4. Develop and maintain effective relationships with WFP business owners and users; 

5. Model data and information flows; Document key decisions; Communicate project requirements and results obtained; 

6. Analyse and re-design business processes or applications; 

7. Assess and/or conduct cost-benefit analyses of project proposals; 

8. Provide policy advice and technical solutions on areas of specialization matters in a changing business environment and implications of various solutions on business processes or applications; 

9. Develop standards, procedures and practices to facilitate stable and effective systems environment; 

10. Develop and draft plans, strategies, and procedures for the design, implementation, maintenance, and upgrade of systems; 

11. Analyze and translate user requirements into new applications bearing in mind systems integration and linkage issues, and recommend functionality enhancements for existing systems; 

12. Dentify and facilitate definition of information systems and applications requirements including feasibility studies and translate these into realistic use of tools and data; 

13. Develop systems security procedures to ensure appropriate data security and access controls considering both local and wide area issues; 

14. Define corporate training policies and programmes including preparation of training modules and materials, technical and user manuals; 

15. Provide professional leadership, work direction and support to staff directly supervised including conducting their performance appraisals, and 

16. Perform other duties as required. 

Qualifications, Experience and Critical Success Factors: 

 Education: Post-graduate qualification in a related discipline (such as Applied Statistics, Social Statistics, Business Administration, 

Management Information Systems, Knowledge and Information Management, etc) is a minimum requirement. 

 Experience: At least 5 years of progressively responsible post-graduate professional experience in a related field, including 

experience with project management, CRM and other enterprise system software. Strong experience in project management, procurement and contract management, and business process modeling. Demonstrated experience leading high performance software development teams. 

 Critical success factors: Good analytical skills, critical reasoning and problem solving skills; resourcefulness, initiative, maturity of judgement, tact, negotiating skills; ability to communicate clearly both orally and in writing; ability to work in a team, and establish effective working relations with persons of different national and cultural backgrounds. Flexibility in accepting work assignments outside normal desk description. Excellent follow-up and sensitivity to deadlines; detail-oriented and well organized. Demonstrated ability to develop and maintain effective work relationships with WFP business owners, users and other partners. Ability to establish priorities and to plan, coordinate and monitor own work plan and those under supervision. Knowledge of WFP’s programmes and systems is a strong asset. 

Interested and qualified Candidates are requested to submit online applications only according to the following procedures:  

 Go to: http://i-recruitment.wfp.org/vacancies/14-0015266 

 Step 1 : Create your online CV 

 Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application. 

NOTE: You must complete Step 2 in order for your application to be considered for this vacancy.  

If you have any queries relating to this VA please send them to: Nairobi.Hr@wfp.org  

WFP is an equal opportunity employer and does not charge a fee at any stage of the recruitment process. 

Only short listed applicants will be contacted.  

Agency Relationship Manager - GOOGLE

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Google Agency Relationship Manager, you'll collaborate closely with agency representatives, serve as their ambassador within Google, evangelize new Google products and technologies throughout the agency, identify sales and business-development opportunities, and develop and manage strong relationships with agency influencers and decision-makers. You'll also collaborate with Google's Direct Sales teams to exchange knowledge regarding client needs in specific industry sectors. Among your many attributes, you are persuasive, gregarious, a natural leader and skilled at solving problems and explaining complex issues. You possess excellent communication/presentation skills as well as the ability to work closely and constructively with all areas of the business. You're particularly adept at developing close, one-on-one relationships.

Responsibilities

• Collaborate and consult with major agencies with the goal of expanding relationships to increase and optimize the investment of the agencies' clients.
• Analyze data trends and agencies' client performance, develop solid strategic business plans, and prepare and conduct presentations.
• Develop case studies of successful campaigns in order to share insights with agencies and to serve as an evangelist at events and conferences.
• Champion new product releases internally and externally.
• Act as a partner to the agencies to support their customers' success in their Google advertising investments.

Minimum qualifications

BA/BS degree or equivalent practical experience.

Preferred qualifications

• Experience in a fast-paced media agency environment.
• Substantial experience in a comparable position in the online advertising industry.
• Strong experience in advertising sales, digital marketing, consulting or media specific industry.
• Established relationships and presence within the media marketplace.
• Strong interpersonal skills.
• Excellent written and oral communication in English.

Area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

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Engagement Manager: Mobile Broadband - ERICSSON

Accountable for customer centric offerings, including re-use, based on the complete Ericsson portfolio & 3PP. Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Responsible for Lead Management to establish a long term business growth. Partner with the KAM/AM in driving customer engagements by providing thought leadership & support in identifying & capturing opportunities. Responsible for creating a highly capable & experienced organization, able to work with C-level with customers, long-term engagements & to prove Ericsson credibility in the field with successful business cases. 

Responsibilities & Tasks

Position Qualifications

• Deliver customer value & thought leadership
• Lead virtual/functional team to support KAM to grow within & beyond current business
• Conduct in-depth business focused discussions with the customer & analyze customer business environments, requirements, plans & issues
• Generate & manage leads to increase the 36 month sales funnel
• Perform value argumentation through generating customer business cases
• Identify & proactively drive new business opportunities
• Perform value argumentation through generating customer business cases
• Identify & proactively drive new business opportunities
• Build, manage & expand the regional offering portfolio in a specific area of competence &/or business
• Drive knowledge transfer among relevant communities within Ericsson
• Support in developing & delivering customer presentations including solutions, value argumentations & business cases

Core Competences:

• Problem Solving & Strategic Thinking
• Customer Insight
• Consultative Selling Skills
• Negotiation & argumentation Skills 

Preferred Skills:

• Commercial Understanding
• Market Insight
• Presentation & Communication Skills
• Teamwork & Collaboration

Minimum Qualifications & Experience Requirements:

• 5-10 years experience of relationship sales & from ICT industry
• Experience in Mobile Broadband
• Minimum 5 years in leadership positions

IT ASSISANT - UNAIDS

The Technology and Innovation Department (TIN) ensures that information technology is a strategic enabler of the vision of Getting to Zero, and contributes to the transition from managing a disease to ending an epidemic. TIN makes possible new ways of collaboration, facilitates greater sharing of knowledge and provides new tools to reach out and communicate - with unprecedented reach and speed - with our key stakeholders and constituencies. To play this important role, the department is an agent of change, contributing to making UNAIDS work fast, smart and efficiently.

Main tasks and Responsibilities of the Position:
The Global Service Desk aligns learning strategies and coordinates delivery of all UNAIDS IT learning services, including user support at a first-level diagnosis and second-level support. The GSD promotes IT literacy, optimizing utilization of systems and enhancing the performance of users.

• Reporting to the Service Desk Coordinator, the IT Assistant provides the delivery of UNAIDS learning services and User support , ensuring that all calls coming via telephone and email are attended to and responded within a specified time frame. 
• The incumbent will provide technical assistance to the Global Service Desk for all user-related aspects of desktop hardware and software facilitating their ongoing maintenance, usage and enhancement. 
• The IT Assistant will interact directly with the users, providing practical operational support and IT services that facilitate the work of all staff. Specifically, the Training and Support Assistant will:
• Assist in delivering and organizing, group learning sessions, hands-on sessions, demo sessions, customization of learning activities to suit individual, workgroup and organizational learning needs.
• Provide support to the, delivery and evaluation of a comprehensive and innovative, on-going IT training programme for UNAIDS staff in Geneva, the RSTs and country offices. 
• Manage the Global Service Desk Hotline by recording all incoming calls, providing solutions to users and escalate calls to second level support, as needed. 
• Provide technical and operational support to users for calls coming in via the Global Service Desk hotline or e-mail.
• Ensure timely configuration and deployment of desktop/laptop equipment to staff, both in headquarters and in regional/country offices, providing first level support and escalating to proximity support and external vendors where applicable.
• Provide support to Global Service Desk Coordinator to identify areas which need coaching and training with the aim to reduce helpdesk calls and enhance user self reliance.
• Contribute to a positive attitude among staff toward technology utilization.
• Perform all other related duties or assignments as assigned by the Chief, Field and Remote Support Division and participate in on-call rotation.

REQUIRED QUALIFICATIONS
Education:
Essential: 
Completion of secondary school education complimented by formal training in computer science or related field, including training in the use of office systems. 

Desirable: 
University degree (Bachelors) in Information Technology, Computer Science or related field, ITIL Certification

Competencies: 
Values: 
1. Commitment to the AIDS response
2. Integrity
3. Respect for diversity

Core competencies:
1. Working in teams
2. Communicating with impact
3. Applying expertise
4. Delivering results
5. Driving change and innovation
6. Being accountable

Experience:
Functional / Technical Knowledge and Skills:
In-depth knowledge of Microsoft Office 2010, Windows 7, ERP systems, HelpDesk call tracking software, e-learning development tools, web software. Knowledge and skills in the development and delivery of IT training.

Essential: 
A minimum of five to seven years' experience in IT end-user support, user training or (preferably) a combination of both. In addition experience with supporting Microsoft operating systems and Office suite.

Desirable:
Experience supporting large-scale ERP systems, preferably in an international environment. Experience in supporting Microsoft Servers.
Languages:
Essential: 
Advanced knowledge of English.

Desirable: 
Good working knowledge of another UN official language.
Additional Information:
Please note that for General Service vacancies only residents of Nairobi and the surrounding area are eligible. Furthermore, we will only accept online applications for General Service vacancies.
Annual salary: (Net of tax): 1,489,524 Schillings at single rate

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Subscriber Data Management Planning - SAFARICOM

Reporting to the Principal Engineer - Subscriber Data Management Planning, the planning engineer will work in the area of SIM management, new generation mobile authentication services and Over-The-Air (OTA) platform. The responsibility of the Planning Engineer shall include but is not limited to the Evaluation of new and existing hardware, Planning & design for new solutions, Implementation and integration of new hardware/software, Project management, Optimization of existing systems and Internal Process Improvement.

Key Responsibilities:

• Create KPI for new products/services, marketing proposals, product & services vendor evaluation process  - weighted evaluation for new hardware, features and services;
• Analyze network for Common Subscriber DataBase (CSDB) on a weekly basis against the set KPIs;
• Design network for CSDB for new elements are added;
• Minimize network and service impact for any changes;
• Schedule all the planned works;
• Create and update handover system configuration documentation after software/hardware upgrade;
• Configure data for new systems with vendor engineer;
• Create/adopt necessary work instruction for existing systems;
• Perform S.W.O.T Analysis of Projects;
• Provide recommendation reports to Identify opportunities for improvement and optimization of existing services;
• Create a tool/find out method to get statistical data from the system;
• Analyze the effect of a new/improvement change before & after implementation;
• Setup internal training;
• Transfer knowledge to CSDB technicians;
• Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business.

Role requirements

• University degree or equivalent  in one of the following: Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development, LAN design and configuration, TCP/IP or equivalent from recognized institution;
• 3 years working as an engineer in a telecommunications environment (vendor or operator);
• Experience of legacy GSM HLR will be an added advantage;
• Experience of new generation HLR will be an added advantage;
• Experience of NSN NT-HLR and/or One-NDS solutions will be an added advantage;

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. The deadline for application is Wednesday 2nd July 2014.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via E-mail to hr@safaricom.co.ke