Technical Account Manager - Microsoft

If you’re highly proactive and motivated by exceeding your customers’ expectations, we’ll provide a wealth of opportunities to develop your service delivery management skills, and career with an industry leader. 

Technical account management at Microsoft 

This role is all about service delivery management. As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our technology and a range of activities related to improving the operational health of their IT. 

The value the Technical account manager brings is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements.

Key Responsibilities:

As a trusted adviser, you’ll ensure customers are making the most of their technology by creating a bespoke service delivery plan to improve operational stability and performance. An analytical problem solver, you’ll collaborate with internal teams to gain expert knowledge. Troubleshoot, drill down into any issues, share opportunities and ultimately provide high level recommendations to our customers. Highly organized, you’ll not only work with colleagues to plan the best course of action - you’ll ensure we’ve teams in place to deliver it too. 

It’s your chance to: 

• Become immersed in a global organization that offers plenty of opportunities to grow
• Enjoy access to refreshingly innovative technology 
• Have the entire Microsoft network at your fingertips
• Get out of the office and alongside your clients, whilst building strong connections with internal teams too 
• Collaborate with programmatic colleagues across a worldwide organization
• Benefit from the mobile technology you need to work flexibly

Benefits of Microsoft:

Microsoft has always been about recognising the value that different life experiences and viewpoints bring to our business. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. 

Everyone works differently and is motivated by different things. That’s why we offer competitive pay and an wide assortments of benefits to help you make the most of your life at work and away from it. In exchange for a job well done, we will reward you well, invest in your health and financial future, and because you are more than your job make sure you have time to pursue your interests and passions away from the office. Even our products and technologies help you balance work with your life away from work by making it easier to work remotely and manage your schedule. 

Skills and qualifications: 

IT industry background, ideally within service delivery 

Experience in client facing role 

Strong time, project and priority management skills 

Degree or equivalent in Computer Science, Engineering or equivalent 

Able to plan for and rise to a range of project and customer challenges 

Experienced in IT operations and technical infrastructure 

ITIL certified 

In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. 

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Account Manager - CISCO

Job Description: Account Manager

For years, Cisco's vision has been to change the way the world works, lives, plays, and learns. Our vision is more relevant today than ever. We made the Internet what it is today. First, we focused on creating connectivity. Now, we're entering the Internet of Everything transition—an era where we'll help create unprecedented value by connecting the unconnected.

The Internet of Everything is a global industry phenomenon that is driving the biggest market transition for Cisco and our customers. This includes the intelligent connection of people, process, data, and things. It's where everything is converged on the Internet, making networked connections more relevant and valuable than before.

To help us bring this vision to life, join us in our exciting journey

Cisco seeks an experienced Account Manager with a proven track record of working with a team of high calibre sales professionals.

Key Responsibilities:

• Develops and executes sales strategies and tactics that maximize Cisco opportunity within the customer environment.

• Along with sales planning, this position is responsible for accurate forecasting. 

• Direct customer contact comprises a major portion of this role 

• Presents and leads customer discussions to advance the sales process. 

• Responsible for motivating and developing the Systems Engineers, and Systems Engineering Manager.

• Defines, communicates and implements the Go to Market strategy for allocated segment - ensure that sales targets are met or exceeded in marketplace. 

• Builds and leads a world-class team – hiring, training and development, coaching and performance management.

• Builds executive relationships within client base - articulates Cisco product and business strategies, creates the demand and leads customer discussions to advance the sales process. 

• Ensures a high degree of Customer satisfaction with Cisco products and services

• Develops and delivers accurate revenue forecasts in line with business objectives. Interacts with other Cisco teams (AS, CA, Cisco Capital, Verticals), to effectively leverage the Cisco value proposition

• Creates integrated solutions to address most complex problems – Cisco unique selling proposition.

• Focus on client relationship management and customer satisfaction within the account.

• Works independently, also may act as virtual team leader and/or mentor.

• Develops annual plan for own area in line with company strategy.

• Plans specific sales activities including forecasting and organization of resource requirements.

• Presents highly complex idea, anticipating key issues and preparing case accordingly. May devise new and or alternative selling strategies to handle key complex accounts.

• Negotiates large complex contracts.

• Creates networks internally and externally within and outside own sales area.

• Creates new solutions/perspectives on existing solutions to address most complex problems

Qualifications and Experience:

• 7 years sales experience of the service provider environment

• In-depth knowledge of the service provider sector

• Advanced Cisco product and solutions knowledge and experience

• Strong business acumen

• General Service provider technical knowledge

• Ability to communicate with all levels of the organization 

• Passion for telecommunications and the future of telecommunication

Skills Required:

• Need to have proven relationships within MTN

• Exceptional selling skills in a complex matrix environment – selling to technical people.

• Self-starter

• Multi-tasking ability

• Outstanding negotiation skills (commercial and technical)

• Influencing skills at all levels from the board room level to the buyer

• Source of service provider expertise to their clients

• Understand client needs and ability to research client environment

• Identify solutions for their clients

• Actively creates business opportunities for Cisco Systems

• Drive team targets

• Outstanding communication skills

• Outstanding presentation skills

• Perceived as Trusted Advisor (well rounded business partner). 

• Highly respected in the industry

• Executive level relationship management skills (minimum CIO/ CTO level)

• Demonstrates effective use of internal relationships

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Credit Analyst - Standard Chartered Bank

Job ID: 387128

Job Description

To support the sales force to conduct Credit reviews and risk evaluation.   

Ensure Maintenance of a healthy business environment through strict Compliance with AML and CRM   standards, as defined by the Group and Local Regulatory Authorities. 

Proactively establishes, develops and maintains a portfolio of SME clients within business unit¿s target market, ensuring that new relationships or ongoing requirements of existing clients attain maximum revenue within acceptable risk profile requirements by carrying out detailed financial analysis of the client accounts and develops proposals within defined Bank procedures that meet the client needs. 

Further adopts appropriate relationship management strategies to protect the Bank's interests at all times, e.g., potential default, and to meet the clients' expectations of the relationship.

Key Roles & Responsibilities

• Financial analysis of SME customer using credit skills, ratio analysis; evaluation of parent support policies; judgement of management and strategy. 
• Evaluation and understanding of   risk associated with individual transactions, products and borrowers. 
• Undertake   timely annual review  of Limits. 
• Visit/meet customers when required in order to achieve clear understanding of credit 
• Assist sales force to monitor credit quality by highlighting early warning signs of credit deterioration. 
• Ensure compliance with Bank’s policy and to ensure that Bank’s policy breaches are properly authorised at the correct senior approving level. 
• Control and monitoring of daily excesses/ Overdrawn accounts  for  HVSB & ME accounts . 
• Spreading of financial statements and raising appropriate concerns. 
• Monitor receipt of quarterly/annual financial information for annual review & monitor compliance with approval conditions. 
• Ensure that all related administrative functions, most importantly file maintenance, including regular stock inspections, call reports, periodic appraisals are performed in a timely manner  .( for ME associates )
• Provides management information relating to their own portfolio on status of the accounts, excesses, irregular securities, defaulting accounts and exceptions to RM & Unit Head on a regular basis, as and when required.

Qualifications & Skills

• Academic : A Degree in Business/Commerce/Economics is preferred however a degree in a science or other related field where analytical skills are gained is acceptable. 
• Training : Initial stages of Standard Chartered Bank’s Credit Skills Assessment Programme (CSAP). 
• Professional : ACIB/CPA/CPS qualifications are an added advantage. 
• Years of Experience: One year’s experience in a busy Credit Management/Analysis Area of a major Commercial Bank is preferred.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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Technology Sales Representative - ORACLE

Department Description

Sales Account Manager handling Manufacturing and Retail Services Sector, reporting directly to the Sales Manager Kenya

Brief Description

Sells a subset of product or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory (mainly Tier 3 accounts).

Detailed Description

Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.

Job Requirements

Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years field sales experience including technology sales experience. Ability to forecast, manage sales expenses, and successfully close new Oracle business. Business development, prospecting and presentation skills. Excellent communication skills and problem solving ability. Proven track record of exceeding sales objective and territory/account development. Experience as the focal point for clients for all sales and related issues. Oracle knowledge and/or knowledge of Oracle*s competitors. Travel may be needed. Bachelor degree or equivalent.

Additional Details

Scope:                                                     

• Reports to the Technology Sales Manager Kenya
• Has no direct reports, but leads the activities of virtual teams in support of sales opportunity
• Works in Manufacturing and Retail Services Sector
• Works with appropriate Oracle Partners
• Works with other Lines of Business (LOBs)
• Works towards an allocated License Sales Revenue target                              

Accountability:

• Research and communicate current Core Database Technology trends, drivers and potential
• Translate Oracle's Strategy and Marketing Messages to the market
• Create Value Propositions and communicate the benefits of these to the market
• Design sales campaigns and put teams and task forces together to deliver them
• Produce an accurate weekly forecast and pipeline
• Build and maintain effective relationships with other Oracle LOBs to ensure resources are made available as and when required
• Maintain contact with accounts through application/technology implementation
• Maintaining an awareness of Partner Competence and capability
• Operate in line with Oracle's business processes and procedures
• Deliver and co-ordinate customer presentations and demonstrations

Requirements:

• Must have a successful sales track record and experience in selling products with focus on complex integration projects - essential
• Understanding business processes and sales principals in Kenya Manufacturing and Retail Services Sector  – essential
• Understanding of Database Core Technology products sales specific
• Team leader with strong interpersonal/communication/ virtual team management skills
• Excellent negotiating skills with prospects/customers and partners and other LOBs
• Willingness to work towards achieving goals in a changing and challenging environment

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Administrative Clerk - US Embassy

The Human Resources Office (HRO)has openings for the positions of Administrative Clerk. The positions will be available immediately. Closing date of this position is July 10, 2013. You will be notified when the decision is made.

Minimum Requirements

• Completion of secondary school is required.  At least two years of post secondary study at college, business school or university studies also required.
• Five years clerical experience in a busy organization.
• Level IV English ability is required.  Level III Kiswahili ability also required. 

Other Criteria 

• Must have a good working knowledge of office routine and procedures.
• Must have knowledge of Microsoft Word and Excel.  
• Must be able to type accurately.  Must be able to read and follow instructions and work with minimal supervision. 

Job Specification

Incumbent of this position will work in “When Actually Employed” (WAE) status on an as-needed basis by providing clerical support for ICASS agencies.  Duties will include assisting in a variety of administrative and support positions when the workload has increased temporarily or there is an absence of full-time FSN staff.  Direct supervision will be provided by the senior FSN of the section or American supervisor of the office assigned to at the time. 

MAJOR DUTIES AND RESPONSIBILITIES

The Incumbent will provide full administrative/clerical support to any office as requested by the Human Resources Officer (HRO).  Duties will include but not limited to typing lengthy reports using primarily the computer software packages such as Word and Excel; attending to visitors, answering telephone calls, receptionist duties, switchboard coverage, etc.  Maly also perform any other clerical work needed.

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