Senior Manager - Mpesa Product Development - Safaricom

Reporting to the Head of M-PESA Product Development, the position holder will be responsible for managing Local product road map and ensuring that all products within FS team meet exceptional customer experience standards. He/She will lead the team to determine and deliver new and enhanced functionality to market through agreed local product road map.

Key Responsibilities:

• Project Manage the delivery of new functionality and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures;
• Planning & Implementation of Mobile Commerce Services and deployment of Financial Services and other VAS platforms;
• Manage all projects that will deliver the roadmap both local and other vendor related products;
• Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation;
• Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
• Ensure project development follow the existing Safaricom processes;
• Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
• Define/Develop strategy and road maps for individual Value added services and be accountable in specifying, developing, launching and managing new value added services within financial services based on developments in the market place and on the opportunities offered by developments in technology Integration of Financial Services, VAS  with internal and external systems;
• Interface with other commercial departments to fulfill critical business requirements;
• Assist Business Development teams or any other relevant teams in developing sector specific products in line with Safaricom customer segments;
• Analysis on market trends, technology trends in relation to Financial services planning;
• Interaction with senior level management in  Technical /IT, PMO, Marketing  and other to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, with a proven track record of successful delivery of projects on time,  in line with budget expectations and to strategy;
• Performance management;
• Undertake talent management of the PD team;
• Provide reports for Safaricom Management;
• Undertake other duties as may be assigned from time to time;

Role requirements

• Bachelor’s Degree in a relevant field;
• Project Management Certified – PMP / PMI or equivalent
• 6-8 years post-graduation work experience of which 3 years must be in a management role;
• Work experience in Multiple projects simultaneously from start to finish ; 6-12 month duration , which have an impact across the company; have impact on customers ;which have impact on revenue generation capability of the organization;
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
• Attention to detail with good organizational, planning, report writing and presentation skills;
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
• A proven team player with excellent communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 12th August 2014.

The Head of Talent and Resourcing,

Safaricom Limited

Nairobi via E-mail to hr@safaricom.co.ke