ICT Helpdesk Technician - ILRI/ICRAF

ILRI and ICRAF seek to recruit an ICT helpdesk Technician who will provide the first point of contact for ICT users. The position will be based on the World Agroforestry Centre’s Nairobi campus. The holder will however be expected to provide assistance to the ILRI campus when required.

ILRI works to enhance the roles livestock play in pathways out of poverty in developing countries. ILRI is a member of the Consultative Group on International Agricultural Research (CGIAR) Consortium, a global research partnership of 15 centers working with many partners for a food-secure future. ILRI has two main campuses in East Africa and other hubs in West and southern Africa and South and Southeast Asia. www.ilri.org.

The World Agroforestry Centre (ICRAF) is an independent research institution which generates science-based knowledge about the complex role trees play in agricultural landscapes and rural livelihoods. As part of the Centre’s work to bring tree-based solutions to bear on poverty and environmental problems, researchers – working in close collaboration with partners – are developing new technologies, tools and policy recommendations for increased food security and ecosystem health. www.worldagroforestry.org

CGIAR is a global agricultural research partnership for a food-secure future. Its science is carried out by 15 research centres that are members of the CGIAR Consortium in collaboration with hundreds of partner organizations. www.cgiar.org.

Responsibilities

• Manage the helpdesk functions. This includes logging all ICT service requests, assigning the correct priority level, category, type and the appropriate technician or service provider to carry out the request.
• First Level Support: Diagnose and resolve incidents over the phone, through remote connection or by providing information.
• Monitor and following-up on the status and resolution of outstanding service requests. Especially those that have taken unusually long and escalate any problems to the appropriate ICT staff.
• Process and disseminate helpdesk reports and statistics for use in analysing common incidents and assessing performance of the ICT Department against agreed SLAs.
• Maintain the log of equipment and other resources loaned to Staff.
• Process the arrival of new staff and clearance of staff leaving the Centre, by following the set procedures. This will include to assigning or disabling accounts and access to resources, allocation of telephone and copying/printing PINs, IPASS and DISA accounts, updating of systems and databases, organising for data transfer or archival and providing appropriate information to the staff member.
• Keep the databases that are used to manage the operations of the Department up to date. These include the ICT equipment inventory, Recharge Pro and Equitrac (ILRI) etc.
• Inform the appropriate people whenever ICT services are unavailable and again when the service is restored, including when ICT staff are unavailable.
• Assist in the training and mentoring of students attached to the ICT Department.
• Work with the Administrative assistant to organise the production of flyers, posters and other documents for the promotion and communication from the ICT Department.
• Stand in for the ICT Administrative assistant whenever he/she is away.
• Under the guidance of the ICT Customer Services manager, participate as required in ICT Customer services projects that are implemented by the ICT Customer Services team.

Requirements

Bachelor’s Degree in Computer Science/Information Technology with at least one year relevant work experience.

Microsoft Office Specialist (MOS) will be an advantage

Computer Applications and Customer service training

Terms of appointment

This is a Nationally Recruited Staff (NRS) positions based at ILRI’s Nairobi campus and is for a 3 years’ contract period.

Job level and salary

This position is job level 2B with a starting gross salary of KES 89,876 per month. In addition to salary, ILRI offers Medical insurance for staff and dependents, Life insurance, Pension at 12.5% employers contribution, Annual holiday entitlement of 30 days+ public holidays within ILRI’s National Recruited Staff Scheme.

How to apply

Applicants should send a cover letter and CV explaining their interest in the position, what they can bring to the job and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience to the Director, People and Organizational Development through our recruitment portal: http://ilri.simplicant.com by 22 August 2014. The position title and reference number REF: ICT-Tech/ CS/08/14 should be clearly marked on the subject line of the cover letter.

Senior Manager - Mpesa Product Development - Safaricom

Reporting to the Head of M-PESA Product Development, the position holder will be responsible for managing Local product road map and ensuring that all products within FS team meet exceptional customer experience standards. He/She will lead the team to determine and deliver new and enhanced functionality to market through agreed local product road map.

Key Responsibilities:

• Project Manage the delivery of new functionality and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures;
• Planning & Implementation of Mobile Commerce Services and deployment of Financial Services and other VAS platforms;
• Manage all projects that will deliver the roadmap both local and other vendor related products;
• Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation;
• Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
• Ensure project development follow the existing Safaricom processes;
• Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
• Define/Develop strategy and road maps for individual Value added services and be accountable in specifying, developing, launching and managing new value added services within financial services based on developments in the market place and on the opportunities offered by developments in technology Integration of Financial Services, VAS  with internal and external systems;
• Interface with other commercial departments to fulfill critical business requirements;
• Assist Business Development teams or any other relevant teams in developing sector specific products in line with Safaricom customer segments;
• Analysis on market trends, technology trends in relation to Financial services planning;
• Interaction with senior level management in  Technical /IT, PMO, Marketing  and other to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, with a proven track record of successful delivery of projects on time,  in line with budget expectations and to strategy;
• Performance management;
• Undertake talent management of the PD team;
• Provide reports for Safaricom Management;
• Undertake other duties as may be assigned from time to time;

Role requirements

• Bachelor’s Degree in a relevant field;
• Project Management Certified – PMP / PMI or equivalent
• 6-8 years post-graduation work experience of which 3 years must be in a management role;
• Work experience in Multiple projects simultaneously from start to finish ; 6-12 month duration , which have an impact across the company; have impact on customers ;which have impact on revenue generation capability of the organization;
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
• Attention to detail with good organizational, planning, report writing and presentation skills;
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
• A proven team player with excellent communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 12th August 2014.

The Head of Talent and Resourcing,

Safaricom Limited

Nairobi via E-mail to hr@safaricom.co.ke

Pricipal Category Sourcing Officer - Safaricom

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-Purchasing, the successful candidate will effectively manage the purchasing cycle, ensuring that procurement policies and procedures are complied with, negotiating and managing supplier contracts and end-to-end tendering process as well as ensuring that in all circumstances Safaricom secures the best service/product for the best economical price within Technology Categories.

Key responsibilities

• Define, implement and manage the entire category sourcing strategy and align it to the overall Business Strategy;
• Develop and maintain category sourcing framework that defines specific items parameters;
• Identify and analyze initiatives for projected savings (jointly with user departments and suppliers);
• Provide business strategy support & Value Delivery through fulfillment of immediate business Strategic requirements;
• Enhance internal customer self-service and building internal customer relationships;
• Manage contracted vendors relationships development through structured  framework;
• Drive compliance and Risk Management through ISO Audits, process/procedure reengineering, analysis/ reviews and adherence to regulatory requirements;
• Conduct Business Continuity Management for strategic supplies through self-assessment and audits;
• Negotiate and close sourcing agreements /contracts with suppliers;
• Maintain supply market awareness, intelligence and related trends in order to assess present and future category items availability;
• Development, maintenance ,verification and updating of information in master database;
• Optimization of Procurement to Pay process through development and implementation of business improvement;
• Develop and fully implement supplier catalogues/pricelists /source lists within the ERP system;

Skills & competencies;

• Degree in Technology, Engineering, Business or similar qualification;
• Post Graduate Diploma Qualification in Supply Chain Management (CIPS);
• At least 5 years’ experience in procurement with (two of which should be in category sourcing management);
• Excellent understanding of category sourcing strategies, prequalification and vetting of suppliers, development of tender documentation and tendering processes, procurement performance management tools, skills in management of suppliers performance, international sourcing/ commercial relationships and supply contract management;
• Very Good communication and interpersonal skills;
• Team player with excellent influencing skills;
• High level of Initiative and self-drive;
• Problem solving and decision-making skills;
• Very strong interpersonal skills with ability to develop and maintain relationship with all stake holders.

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. All applications must be delivered on or before Thursday the 7th August 2014.
The Senior Manager Talent & Resourcing
Safaricom Ltd Nairobi
Via E-mail to hr@safaricom.co.ke