IT Officer - IRC

Location: Nairobi (with frequent travels to Somalia)

Supervisor: Operations Coordinator 

Background

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC has been working in Somalia since 2006, providing essential services to conflict and disaster affected communities. The IRC has been operational in Central Somalia (Mudug and Galgaduud), Mogadishu and Puntland regions implementing interventions in the areas of livelihood, WASH, Governance, protection and primary health reaching out to more than 250,000 conflict and drought affected Somalis.

Scope of work

The IT Officer shall report directly to the Operations Coordinator, or any other senior position in the Somalia country program as designated by the Country Director. S/he will, however, will be accountable and responsible to the Regional IT staff in the region for all technical aspects of job performance. Within one month of hire the Operations Coordinator in coordination with the Regional IT staff based in the Regional Nairobi office, will develop annual objectives and an agreed upon work-plan with the IT Officer as the basis for subsequent performance monitoring.

The IT Officer is responsible for assisting and facilitating the installation, configuration, staff training and operations of IT activities in IRC overseas project offices. Fulfillment of these responsibilities requires extensive travel to and from project sites. Prominent working relationships are the Country director, Deputy Director Operations, Logistics Coordinator and the Director, Field Office Technology in the field, and IT colleagues in the New York Headquarters office. 

Specific Responsibilities

The post holder will specifically carry out the following duties and responsibilities:

(1) Installation & Configuration of:

• Servers, desktop/laptop hardware and software, and peripherals.
• Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate
• Windows 2000/2003 operating system, Domain and essential network services. 

(2) Maintenance, Repair & Security: 

• Perform preventative maintenance on all IRC computers and network resources.
• Create backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.
• Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Create and maintain IRC computer software/hardware inventory ensuring accuracy.
• Create and maintain network file to include IP address, system access, email creation system etc.
• Diagnose hardware and software faults by questioning clients patiently about a problem 
• and explaining the procedures to them.
• Working towards a successful resolution of the problems clients present.
• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity (via VPN and/or Citrix) with New York Headquarters. 
• Advise the country office and New York accordingly. 
• Monitor the utility and service of Internet and network systems in IRC Nairobi, Mogadishu, Garowe, Galkacyo and other field offices that could be established in the future; and ensure that all bills are paid. Also, ensure that any discrepancies or problems are identified to the Operations Coordinator and or the Operations Manager for quick address
• Work with the IT Intern in the office to ensure that all issues around IT are handle efficiently to meet the needs of the staff 
• Travel to any of the Somalia field offices to render the required IT support in a short notice without problems

(3) Training, Evaluation, & Testing: 

Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users. 

Test and evaluate new technology. 

Advise site managers of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training. 

Prepare and submit trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans. 

Build capacity to the IT field focal points for them to be handling minor issues and understand how to solve IT problems through phone or internet messages.

Mentor and coach the IT Volunteer in the office on IT issues for the volunteer to be able to trouble shoot problems in your absence especially when in the field – Somalia field offices.

(4) Policies & Protocols:

Develop plan for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.

Develop appropriate protocols for regular maintenance of all IRC computer related equipment.

Work with the Logistics Officer to identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements for the IRC Somalia program 

Review the computer status per field site and recommend replacement in a timely manner as per the required standards of the IRC IT protocols 

Qualifications & Experiences

• College Degree in Computer Science or equivalent technical work experience.
• CCNE courses desired, MCSE or equivalent experience is required.
• PC Support experience, A+ Certification desired. 
• At least five years experience in IT profession
• Outlook experience required, Exchange 2000 experience desired.
• Experience installing, configuring and managing both wired and wireless LAN, and firewalls. 
• Computer imaging skills required. 
• Excellent communication and interpersonal skills required. 

Deadline for applications: 9th August 2013 

Sending applications: Interested candidates are requested to send their application and CV to the email Address: IRCSomaliaJobs@rescue.org with the subject line as IRC Somalia 

Jobs- Application for the position of IT Officer

International allowances are not available for this position.

Engagement lead - Ericsson

Description

Accountable for customer centric offerings, including re-use, based on the complete Ericsson portfolio and 3PP. Responsible for creating and taking forward offerings to existing or new markets and customers with potential for substantial growth through innovative business and go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Partner with the KAM/AM in driving customer engagements by providing thought leadership and support in identifying and capturing opportunities. Responsible for creating a highly capable and experienced organization, able to work with C-level with customers, long term engagements and to prove Ericsson credibility in the field with successful business cases.

RESPONSIBILITIES AND DUTIES

Collaborate so that the engagement team performs as one unit and delivers the expected results for pre-sales activities.

Ensure a continuous customer dialogue – “meet customer every week”.

Initiative and participate in internal competence building and knowledge sharing.

Understand customer needs, translate them in delivery actions in order to ensure customer satisfaction.

Support the preparation and participate in SDP meeting.

Support the commercial management in the subject of Customer Support if required.

Proactively engage with our customer to create up sales and successfully renegotiations. (e.g., add-on sales).

Guide the bid/tender office in the GSC India.

Ability to prioritize and take decisions that serve Ericsson’s best interests, rather than one account.

STRATEGIC ROLE 

• As part of the EP team, translates customer needs, identified technology and non-technology opportunities into detail offerings, solutions and proposals.
• Provides expertise in customer support value creation and business case modeling.
• Interacts with customers’ C-level e.g.: COO, CTO, CMO and CFO units (or their equivalent) and middle management.
• Works closely with the various departments (i.e. competence domain, CS Delivery team, Commercial mgmt and Pricing resources) to meet identified customer and business needs.
• It would be a definite advantage to have a broad high level appreciation of Ericsson products and solutions.
• Follow the customer support engagement model and ways of working.
• Close collaboration with the corresponding managed services engagement leads in order to ensure profitability for both, managed services and customer support. 

ACCOUNTABILITIES

• Perform as single point of contact for customers, CU-heads and KAMs – Head of Operations “extended arm” in the customer unit(s).
• Drive customer support engagement activities together with the customer unit(s).
• Implement strategies, processes and directives as well as proactively propose improvements of these.
• Act as a business developer lead and drive profitable up-sales. 

REQUIRED COMPETENCIES

Human Competences

Ability to lead teams in a complex customer organization and complex situations.

People leadership, senior capability in managing customers including their C-level.

Relationship building, negotiation, selling.

Teamwork/team-building (work with others in a professional manner to achieve goal, build trust, motivates)

Business Competences

Good knowledge of products and systems in the customer network for the customer units.

Capability to have high level customer interaction, building trust.

Good knowledge of the customer support product portfolio.

Good knowledge of customer support delivery.

Professional/Technical Competences

Ericsson customer support product portfolio

Capability to work on customer support sales process (the engagement model), tools and methods.

Good knowledge of the customer support value creation tool

Good financial understanding 

Qualifications 

• Qualifications and Experience
• 5-10 years’ experience of relationship sales
• 5-10 years of experience from ICT industry
• Minimum 5 years in leadership positions for job stage 7 and upwards
• Qualifications and experience may differ depending on size and scope of position
• Please note the location of this role is flexible within RSSA.

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PPS CEP Value Sales Account Manager - HP

Description 

Business environment

HP is the worldwide leader in sales of personal computer products.  HP’s Value offering, consisting of Workstations, Thin-clients and RPOS, offers the client market unique solutions to personal computing.  HP currently has a Value Sales Specialist opening, function in which you will carry the responsibility of selling HP Value product sales to end-user customers. 

Our sales organization delivers a unique customer experience to our Corporate, Entreprise, and Public Sector clients. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products.  

A strong knowledge and experience of a Solution sales approach is important for this assignment in order to achieve top performance. A Workstation sales specialist needs to understand the key vertical segments in which we operate and their critical success factors. During the sales cycle; collaboration with ISV’s, OEM’s and other HP Account managers is key to understanding where the Value HP offering fits into the complex solution which your customer will ultimately be purchasing.

The successful candidate will have a proven track record of quota overachievement in commercial and public sector, as well as having consistently met and exceeded their quota objectives. You will be dealing with a dynamic set of customers and the job requires the ability to travel up to 50% of the time.  

Job description

HP is looking for a Value Sales Account Manager. The Value Sales Account Manager will own the development of existing accounts with high potential of growth and several hunting accounts with competitive Value equipment or in some rare cases no usage of other HP PC products.

The position includes direct sales to assigned accounts as well as selling through partners to serve other accounts.

In this role you will be assigned to one or many of HP’ existing CEP accounts. Your mission will be to ensure customer satisfaction, retention and increased sales. You will sell them a subset of PC products, the Desktop Workstations, The performance displays and the Mobile Workstations, but also the Thin-clients, The Retail Point of Sales solutions and the Digital Signage offering.

Value technology leadership and Market expertize

Demonstrate a strong Workstation, Virtualization technology understanding, ensuring both the customer confidence and colleague recognition. 

Account Development

With the other Sales representative of the account, build a strong understanding of customer’s business, operations and needs. Identify new areas of workstation opportunities. Apply sales negotiation and closing techniques in meeting with customers

Margin Management :

Maximize margin by focusing on the Workstation/Virtualization solution benefit to the customer and the improve Return on Investment and using up-sell to higher specs.

For the Thin Clients sales articulate with the customer the benefits of a Lower Total Cost of Ownership in order to protect the margin of the product while achieving a high customer Value.

Customer loyalty :

Build a strong customer relationship essential for developing business partnerships and driving strategic opportunities. Ability to become a trusted advisor listened to by the customer and recognized for his valuable market insights and advises.

Account Planning

Develop comprehensive plans that articulate the strategies/requirements essential for focusing sales activities, forecasting accurately, and communicating sales progress

Sales Pipeline management

Build, monitor, and manage sales pipeline to ensure continuous population and movement of near- and long-term opportunities. Drive the other sales representative on your accounts to include the proper qualification of workstation opportunities managed by them.

Qualifications 

• Experience in several of the following areas:
• End-user customer sales
• Technical assistance providing within selling process
• Strategic sales account experience
• Definition of specific sales plans and Business Plan development
• Working with external partners to deliver solution sales
• Interface with all levels in customer organization
• Coordination or team leading with other sales professionals
• Solution selling rather than Volume sales
• Depending on the exact need
• Experience in the CEP Accounts and / or
• Experience in Virtualization
• Experience in Manufacturing, Engineering, Research…
• You like Technology, Virtualization, Graphics and processors trends and offering
• You have a degree in Business Administration and/or University degree and bring at least 7 years of successful sales experience (within the ICT/Telco segment)
• Fluent in both local language and English
• High level of negotiation and selling skills with complex product or solutions, at the business manager, IT executive level and purchase department.
• Strong capability to detect Critical Success factors of customer cases
• Skills to direct & coordinate selling and sales support activities on complex sales
• You are customer focused, results-oriented and have explicit can-do attitude       
• Strong personal time management and prioritization skills
• You are a strong presenter and team player
• You are a positive-minded and energetic person

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Education Solutions Specialist - MICROSOFT

Summary of Job Profile

Microsoft is proactively engaging in a transition to becoming devices, software and services company. As part of this transformation, the world wide Public Sector Education team is recruiting Senior Education Solutions Specialists roles to help Subsidiaries win core Education 1:1 (1 device for each student) opportunities that are becoming a priority for almost all governments worldwide as they expand the use of technology to their students. 

Transforming an education agenda for the 21st Century is about much more than providing a child with a low-cost computing device. Central to the success of these projects is an end to end and holistic approach that combines not just devices, but also systems architecture, applications, content, training, services and clear definition of outcomes that can be measure and supported by all the stakeholders. From devices to back end infrastructure, from applications and content to training and support, Microsoft’s commitment to education and the solutions available to support almost any approach mean we have an unprecedented opportunity to win these large 1:1 opportunities. This capacity will help us differentiate Microsoft in the market and help us grow share and compete to win.

Whilst optimizing for device selling, these “Education Solutions Specialists” will be responsible for ensuring Windows devices and our core technology platform including Windows 8, Office 365 and Servers are at the center of these projects to transform education. 

The “ESS” role adds value by:

1. Competing on every Windows Device including tablet & phone 1:1 opportunity and beating the competition with education solutions. Positioning Windows 8 as the ultimate learning experience on a wide range of Windows devices

2. Understanding customer objectives, within and education context, maximizing Microsoft’s technology contribution to a measureable impact in student outcomes, workforce enablement, increased competitiveness, economic/social development or any other strategic goal that supports the Microsoft vision of Anytime Anywhere Learning for All

3. Articulating the Microsoft Value proposition for IT infrastructure Client/Server/Communications/Cloud), Software and Services (Collaboration, Management, Learning Delivery, Analytics and Consumer service), Enablement for 21st Century Skills (Teacher/Leaders Professional development, Digital Curriculum and Online Communities) 

4. Understanding our competitor’s value proposition and strategy in depth to effectively and credibly position against their offerings. 

5. Leading v-teams on 1:1 opportunities to beat the competition with solutions based on the Microsoft platform with Windows Devices at the core by positioning Microsoft as a trusted partner with the customer.

6. Equally selling a wide range of Windows capable devices, Windows OEM, Surface tablets and Windows Phone units with the goal of becoming the leading supplier of “Education enabled devices” to strategic education customers.

7. Helping the Subsidiary teams proactively close a healthy pipeline of qualified Windows device selling opportunities.

8. Working with account team members, OEM/OC partners, application developers/design agencies, and/or services to drive unit wins of Tablets & Phones and expanding sales opportunities to sell Microsoft based education solutions and cloud services.

9. Providing education solution sales expertise to ensure proposed customer infrastructure is ‘Windows 8 ready’ as a way to increase the adoption and penetration of Windows devices within Education customers with 1:1 projects.

10. Contributing to the development of strategic bid/tender responses for 1:1 opportunities.

11. Ensuring handoffs to and engagements with the appropriate resources (to key roles, such as Account Managers, Account Technical Specialists and Technical Sales Professionals, OEM partners, Publishers and/or services at the appropriate phase of the Microsoft Solution Selling Process. 

12. Contributing to the engagement and readiness of OEM, OC, ISVs, Publishers and authorized hardware reseller partners who can help the “ESS” role scale through increased device and apps sales capacity.

The “EES”role is unique given:

1. Its focus on selling solutions based on the Microsoft platform with Windows Devices at the core within our Education customers with 1:1 projects.

2. Its in-depth knowledge of the strategies required to successfully sell Windows devices vs. the competition within an education context.

3. Its focus on articulating and demonstrating a cohesive and differentiated value proposition using Windows devices, applications and mobility solutions within an education context.

4. Its ability to leverage a non-traditional set of selling partners - including OEMs, Publishers, Telcos, OCs and ISVs - to enable their Windows devices and solutions to compete in the with 1:1 project opportunities.

“ESS”Deliverables and Microsoft Enterprise Sales Process

SSP Profile of Excellence - “ESS”Summary

The job’s primary deliverables and tasks are listed in order of importance along with the portion of the job’s time spent on each. Note that priorities and time allocation may change over time to meet changing business conditions. 

Deliverables, Tasks and Success Criteria Estimated Annual

% of Time

Proactive solution selling based on the Microsoft platform with Windows Devices at the core : Success in this job deliverable is measured by Windows Tablet Wins, Windows Phone Wins, Windows Tablet units and Windows Phone units; solution win numbers being met or exceeded across the breadth of education solutions. 

FY14 success is also measured by achieving or exceeding units metrics and:

• Effectively engaging in the most appropriate pipeline of opportunities to achieve/exceed targets to ensure 1:1 Education opportunities are won & implemented successfully. 

• Ensuring device selling field readiness through direct enablement across the subsidiary teams.

• 100% required training completed, as measured by Field Readiness Index (FRI). Total of 100% combining all deliverables below

Securing the right solutions & devices with customers: Tasks include determining the appropriate education solution to address the customer’s pain or opportunity, pulling together an effective v-team and evaluation/engagement plan, proposing the most appropriate solution and integrating the appropriate partners, ISV’s, Publishers and/or Services. Success is measured by the effectiveness of the v-team, the customer’s agreement to the Windows device/apps ecosystem, partner solutions and/or devices. 60%

Closing Device Sales in Alignment with Partners and/or Services: Tasks include developing and presenting proposals, contribute to technical architecture elements of bid/tender responses, facilitating discussions/negotiations between partners and/or Services and making recommendations on additional products or offerings to move deals to close. Success is measured by a signed contract or agreement from the customer. 20%

Evaluating Competitive Technology and Ensuring Appropriate Knowledge & Field Awareness: Tasks include ensuring appropriate knowledge of competing products such as iPad, Android and other competitive phone/tablet technologies within an education context and how education solutions can help drive their adoption. 10%

Being recognized an expert in Education Solutions - mentoring, advising and developing subsidiary teams. Tasks include sharing and advising expert knowledge and experience to help ensure subsidiary teams can compete and win a broad spectrum of 1:1 opportunities. Success is measured number of engagements with subsidiary teams, number of signed contracts or agreements from the customer and feedback from AHQ/subsidiary teams. 10%

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Legal Intern - GOOGLE

Google's legal department is at the center of an information law revolution, and you're at its core. As a Legal Assistant, you are a driving force behind the success of your Legal team, ready to roll up your sleeves to create and improve processes, maintain records, conduct legal research and coordinate communications across the team. As you closely support your team, you may find yourself working with multiple groups within the Legal Department, internal clients across Google, and external parties. You're an independent thinker who isn't afraid to ask questions, and you're organized in a way that never overlooks the details.

As a Legal Intern with a specialization in intellectual property, technology or media law, you will contribute to the legal team’s efforts in a variety of areas including commercial agreements, marketing projects as well as dispute resolution and litigation. Candidates should be capable of producing high-quality legal research and analysis work in a flexible, fast-paced environment and have the ability to work in English, orally and in writing.

Responsibilities

• Conduct cross jurisdiction legal research on a wide variety of legal topics including: intellectual property, consumer regulations, media law, advertising law, etc.
• Draft and/or localise commercial agreements.
• Respond to various legal requests from users and third parties in relation to Google services.
• Assist the legal team in the preparation and the management of court actions.
• Participate in the creation of an internal knowledge base for the legal team.
• Minimum qualifications
• Degree (LL.B. or equivalent). In lieu of degree, relevant skills or equivalent experience.
• Recent graduate (12 months or less since graduation).
• Preferred qualifications
• Excellent legal analysis and research skills.
• Excellent knowledge of online technologies and Google services.
• Hard working, well organised and able to manage numerous projects simultaneously under deadline pressure.
• Excellent written and oral skills in English. French would be an added advantage.

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Portfolio Officer, Sustainable Business Advisory - IFC

Background / General description:

IFC, a member of the World Bank Group, is the largest global development institution focused on the private sector in developing countries. We create opportunity for people to escape poverty and improve their lives. We do so by providing financing to help businesses employ more people and supply essential services, by mobilizing capital from others, and by delivering advisory services to ensure sustainable development. 

IFC’s Sustainable Business Advisory (SBA) teams work with companies to adopt responsible business practices which transform markets and improve people's lives. We work with a range of industrial sectors including agribusiness, infrastructure, oil, gas, mining, services and manufacturing.

Our work covers agribusiness, manufacturing, infrastructure, oil, gas, mining, services, and other sectors. Our programs promote good corporate governance and strategic community investments; advance women in business, small scale farmers, and small firms, and engage the private sector in climate-change solutions.

IFC’s SBA portfolio in Sub-Saharan Africa includes projects that in the pipeline, others in the mobilization or implementation phases, and yet others are approaching close out. Each phase places unique needs to the project management team, and requires to continually ensure the portfolio is aligned to, and on target towards achieving global SBA and IFC strategic objectives. SBA is recruiting a Portfolio Management Officer who will coordinate these activities and standardize the way the portfolio is managed.

The position is based in Nairobi, Kenya and reports to the SBA Business Line Manager through the Sector Lead for Portfolio and Operations.

Duties and Accountabilities:

The SBA Portfolio Management Officer will monitor and propose project amendments for the SBA portfolio that ensures that the strategic business line and corporate objectives are achieved. He/she is expected to approach project teams and clients, as well as investment, advisory and IFC support staff with a clear value proposition in the broad context of operational sustainability. 

The role of Project Management Officer is broken down into the following workstreams: 

Africa SBA Portfolio Management:

• Work with Sector leads to ensure compliance with quality at entry requirements regarding: i) budgets; ii) indicators and targets; iii) IDD and other relevant areas prior to Concept Review discussions.
• Coordinate a schedule of upcoming project discussions – pre CRM, pre PSR, and pre PCR.
• Provide high-level review of pipeline projects to ensure key elements to project success are included during design, and managerial review. Such elements include baseline survey, budget, work plan, monitoring framework, risk and mitigation plan.
• Implement an effective system that identifies real time portfolio maintenance tasks on: i) Periodic monitoring reports on budgets and performance; ii) Project Supervision Reports (“PSRs”); iii) Client Survey reports; iv) Project Completion Reports and v) Project termination/droppage as needed. 
• Work with project teams to ensure approved projects remain aligned to SBA strategic objectives.
• Monitor project approaching closure and provide tactical support to transaction leaders to ensure project close out smoothly. Moreover, ensure financial and operational closure requirements are satisfied. 

Portfolio Quality Assurance:

• Collate quarterly data from COGNOS or other corporate sources for RBLM and region review to ensure timely response to current and future portfolio, region and global business line needs.
• Collate the current data quality requirements, standardize requirements and communicate with SBA team to ensure consistent application.
• Work with Task Leaders to ensure that at project level, accurate data facilitates timely project review and meaningful interpretation.
• Set up and maintain a comprehensive SBA portfolio database linked to a similarly current IFC investment client portfolio in CAF. 
• Design an alert system that identifies and monitors projects that fall out of Process and Information Quality (PIQ) requirements. Work with task leaders to remedy the shortcoming. 

Portfolio Reporting:

• Coordinate and recommend quarterly SBA portfolio reviews and ensure lessons drawn are effectively shared for real time portfolio improvements.
• Monitor on a monthly portfolio performance against projected targets. Business Line score card should be designed and used to track among other attributes financial and development impact achievement. 
• Prepare scheduled portfolio reports as well as occasional adhoc reports as required, and electronically publish reports on icollaborate, ASBAN and others as needed. 
• The candidate may be required to undertake occasional field visits for portfolio monitoring purposes.

Selection Criteria:

• Masters degree in a relevant field.
• 6+ years of experience in project development and management, demonstrating strong skills in financial projections and scenario analysis, as well as in project monitoring and evaluation. 
• Ability to work with minimal supervision and to demonstrate autonomy and initiative.
• Exceptional ability to rapidly gain knowledge about IFC’s programs, to function in a fast-paced high-performance environment, to manage multiple tasks, and to deliver under tight deadlines with very short notice.
• Excellent communication skills in English, and the ability to present ideas and information clearly and concisely; candidates with French or Portuguese language skills have a competitive advantage.
• Excellent organizational and people management skills.
• Ability to operate successfully in a fast-paced, multicultural environment, to manage multiple tasks, to deliver under tight deadlines with short notice, and to develop and maintain effective relations with a large and diversified group of internal and external stakeholders.

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Senior Inclusive Supply Chain & Community Engagement Specialist - IFC

Background / General description:

IFC, a member of the World Bank Group, is the largest global development institution focused on the private sector in developing countries. We create opportunity for people to escape poverty and improve their lives. We do so by providing financing to help businesses employ more people and supply essential services, by mobilizing capital from others, and by delivering advisory services to ensure sustainable development. 

IFC’s Sustainable Business Advisory (SBA) teams work with companies to adopt responsible business practices which transform markets and improve people's lives. We work with a range of industrial sectors including agribusiness, infrastructure, oil, gas, mining, services and manufacturing. One of the biggest challenges facing the private sector in Africa is how to promote inclusive economic growth that benefits communities, small and medium sized enterprises and the ‘informal’ sector. To this end IFC is looking to recruit a specialist to advise IFC and its clients on the development of inclusive supply chains and community engagement strategies. 

The position is based in Nairobi, and will report to the SBA Manager, Sub-Saharan Africa. If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.

Duties and Accountabilities:

The overall role of the Inclusive Supply Chain and Community Engagement Specialist will be to develop and manage IFC’s inclusive supply chain and community engagement programme in the agri-business, manufacturing, mining and banking sectors in Sub-Saharan Africa. S/he will work in close coordination with global and regional investment departments, country managers and other advisory services business lines to identify advisory opportunities and will provide leadership and relevant expertise to develop a pipeline of related advisory projects in the region. S/he will also be an active member of the core global Inclusive Supply Chain and Community Engagement Practice Group and support and develop global projects/programs in other regions as requested. 

Specific duties include:

• Program Development and Implementation
• Strategic: Develop, implement and manage SBA’s Inclusive Supply Chain and Community Engagement business plan for Sub-Saharan Africa; suppot SBA’s support to clients on community engagement strategies.
• Technical: Develop technical solutions for Agribusiness, Manufacturing, Mining and financial institutions clients, serve as the industrial specialists for SBA on inclusive supply chains. Work with existing and prospective clients to develop sound and sustainable business solutions to engage SME’s and communities in their supply chains and develop new products that meet the needs of SME’s and the base of the pyramid.
• Develop and manage IFC’s Training Program for SME’s: Develop and oversee SBA’s training program for SME’s (Business Edge and SME toolkit)
• People Management: Mentor, support and supervise the team of project leaders and support staff to set and achieve targets; be responsible for recruitment and on-boarding of new staff, facilitate knowledge sharing among staff members and support program team members to develop professional skills and expertise.
• Project and Portfolio Management: Set yearly program/project targets and ensure effective implementation of the projects in terms of activities, timeline, budget and expected impact. This includes technical guidance, supervision and quality control from project start-up, through to implementation, closure, evaluation under IFC’s M&E framework and project management policies, the review and the sign-off of all supervision and project closure reports.
• Budget Preparation: Prepare annual budgets and regular cash forecasts, and manage funds so that financial targets are achieved. 
• Fundraising: Work with the regional manager formulating the SSA strategy related to Inclusive Supply Chain and Community Engagement, and assume responsibility for fund raising in collaboration with the Regional Donor Coordinator.
• Communication: Draft and circulate regular communications on client and program performance. 
• Relationship Management with Inclusive Supply Chain and Community Engagement Stakeholders: Liaise with IFC and WBG internal stakeholders active in Inclusive Supply Chain and Community Engagement; represent IFC externally to relevant global and regional industry players, international organizations and donors.

Selection Criteria:

• Masters’ degree in development economics or equivalent.
• 10+ years of relevant experience, with a successful track record developing sustainable supply chains for SMEs. 
• Understanding of how markets, especially in developing countries, function and ability to provide informed insights about the role of the private sector in addressing sustainable supply chains.
• Experience in writing project proposals, logical frameworks and budgets
• Excellent communication skills in English, and the ability to present ideas and information clearly and concisely; candidates with French or Portuguese language skills have a competitive advantage.
• Experience managing complex projects, monitoring programs, and reporting on a project cycle basis. 
• Excellent organizational and people management skills.
• Ability to operate successfully in a multicultural environment, and to develop and maintain effective relations with a large, and diversified group of internal and external stakeholders.

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Sustainable Agribusiness Specialist - IFC

Background / General description:

IFC, a member of the World Bank Group, is the largest global development institution focused on the private sector in developing countries. We create opportunity for people to escape poverty and improve their lives. We do so by providing financing to help businesses employ more people and supply essential services, by mobilizing capital from others, and by delivering advisory services to ensure sustainable development. 

IFC’s Sustainable Business Advisory (SBA) teams work with companies to adopt responsible business practices which transform markets and improve people's lives. We work with a range of industrial sectors including agribusiness, infrastructure, oil, gas, mining, services and manufacturing. Support to the development of sustainable agri-business is central to IFC’s program in Sub-Saharan Africa. Increasingly agribusiness companies in the region are faced with a multitude of different pressures including the need to be profitable whilst at the same time addressing and engaging in issues such as poverty, climate change and food security. To support clients address these issues, IFC is looking to recruit a Sustainable Agriculture Specialist to advise IFC and its clients on how to do business in a way that provides opportunities for small holders, generates decent work and jobs, respects human rights and protects the environment. 

The position can be based in Nairobi or Johannesburg. Candidates are invited to indicate their preferred location in their motivational letter and CV. IFC will accommodate personal preferences as much as business needs allow. The position will report to the SBA Manager, Sub-Saharan Africa.

Duties and Accountabilities:

The overall role of this post will be to develop and drive a sustainable agri-business program for SBA which provides high quality, appropriate solutions to national and international clients. The Sustainable Agribusiness Specialist will work in close coordination with global and regional investment departments, country managers and other advisory services business lines to identify advisory opportunities and will provide leadership and relevant expertise to develop a pipeline of related advisory projects in the region. S/he will also be an active member of the core Global Industry Practice Group and support and develop global projects and programs in other regions as requested. 

The specific duties of this post will include:

• Program Development and Implementation
• Strategic: Develop a three year agribusiness business plan for SBA and contribute to the Sub-Saharan Africa agriculture strategy and its implementation. 
• Technical: Develop technical solutions for agribusiness clients and serve as the industrial specialist for SBA on key commodities (coffee, cocoa, forestry, palm and tea); work with existing and prospective clients to develop sound sustainable business solutions and develop and implement SBA’s program on sustainable supply chains, which will involve helping clients strengthen their work with small holders and out-growers.
• Support IFC investment officers develop a portfolio of sustainable agri-business clients: Work closely with IFC’s agri-business and manufacturing teams to support them develop appropriate program that have a positive development impact, improve the livelihoods of small holders and address key environmental issues. 
• Organize meetings with IFC’s investment and advisory teams to support development and implementation of a comprehensive program for sustainable agribusiness in Sub-Saharan Africa: Set up regular meetings for internal stakeholders to shape IFC’s agenda on sustainable agri-business. SBA is the focal point for all of IFC’s advisory work on agri-business which includes SBA, investment climate, access to finance and Private Public Partnerships. 
• People Management: Mentor, support and supervise the team of project leaders and support staff to set and achieve targets; be responsible for recruitment and on-boarding of new staff, facilitate knowledge sharing among staff members and support program team members to develop professional skills and expertise.
• Project and Portfolio Management: Set yearly program/project targets and ensure effective implementation of the projects in terms of activities, timeline, budget and expected impact. This includes technical guidance, supervision and quality control from project start-up, through to implementation, closure, evaluation under IFC’s M&E framework and project management policies, including the review and the sign-off of all supervision and project closure reports.
• Budget Preparation: Prepare annual budgets and regular cash forecasts, and manage funds so that financial targets are achieved. 
• Fundraising: Work with the regional manager formulating the SSA strategy related to agribusiness, and assume responsibility for fund raising in collaboration with the Regional Donor Coordinator.
• Communication: Draft and circulate regular communications on client and program performance. 
• Relationship Management with sustainable agribusiness stakeholders: Liaise with IFC and WBG internal stakeholders active in Inclusive Supply Chain and Community Engagement; represent IFC externally to relevant global and regional industry players, international organizations and donors.

Selection Criteria:

• Masters level degree in sustainable agriculture or equivalent.
• 7+years of relevant client work experience in agribusiness in Africa.
• Demonstrated technical expertise in establishing sustainable supply chains.
• Understanding of how markets, especially in developing countries, function and ability to provide informed insights about the role of the private sector in addressing sustainable agri-business.
• Experience in writing project proposals, logical frameworks and budgets
• Excellent communication skills in English, and the ability to present ideas and information clearly and concisely; candidates with French or Portuguese language skills have a competitive advantage.
• Experience managing complex projects, monitoring programs, and reporting on a project cycle basis. 
• Excellent organizational and people management skills.
• Ability to operate successfully in a multicultural environment, and to develop and maintain effective relations with a large, and diversified group of internal and external stakeholders.

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Investment Analyst, Telecom, Media & Technology - IFC

Background / General description:

The International Finance Corporation (IFC), the private sector investment arm of the World Bank Group, is one of the leading investors and lenders in emerging markets. The mission of IFC is to promote sustainable private sector investment in developing countries, helping to reduce poverty and improve people's lives. IFC finances private sector investments in the developing world, mobilizes capital in the international financial markets, helps clients improve social and environmental sustainability, and provides technical assistance and advice to governments and businesses.

The Telecom, Media and Technology (TMT) group within the Sub-Saharan Africa and Latina America Infrastructure and Natural Resources Department develops and implements IFC's business strategy and investment programs in the TMT sector in these two regions. TMT is one of the most dynamic industries in the world, is essential for development, and presents many opportunities for IFC's involvement. Both regions have rapidly evolving TMT markets, and the capacity to identify, process, support and supervise commercially viable investment transactions, who have a high developmental impact, is crucial. The TMT group is looking for an Investment Analyst to support its business development and investment programs for the two regions, Sub-Saharan Africa and Latin America.

Duties and Accountabilities:

Responsibilities of the Investment Analyst include but are not limited to:

• Analyze financial statements and prepare financial models.
• Conduct industry, market and company research.
• Prepare project-related documents for internal and external audiences.
• Participate in all aspects of IFC's project processing cycle from project development, to disbursement and portfolio management.
• Work closely with the Environmental and Social department to ensure the maintenance of high environmental and social standards in IFC's TMT investment.
• Participate in investment appraisals.
• Participate in investment negotiations.
• Support portfolio management of TMT investments.
• Work across industries and regions with colleagues on all levels to help identify and execute investment transactions in the Sub-Saharan Africa and Latin America regions.
• Selection Criteria:
• Bachelor's or equivalent degree with specialized finance experience.
• 2-4 year experience in project and credit analysis with investment banking background within a major financial institution, consulting company or large corporation.
• Strong financial, analytical and modeling skills.
• Team player with strong interpersonal skills, ability to interact effectively with clients and colleagues from various cultural backgrounds.
• Interest in the World Bank Group and IFC's mission, strategy and values.
•  Excellent communication skills (verbal and written) in English; candidates with additional language skills in Spanish or French have a competitive advantage.

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Associate Investment Officer, Financial Markets - IFC

Background / General description:

IFC, the private sector arm of the World Bank Group, is the largest multilateral provider of financing for private enterprise in emerging markets. IFC provides loans, equity, structured finance and risk management tools as well as advisory services to build the private sector in developing countries. IFC invests in private sector projects that are financially and economically viable and have a substantial development impact. The Corporation is headquartered in Washington, D.C. It has three hubs in Sub-Saharan Africa (Johannesburg, Dakar, and Nairobi) and several field offices. 

The Financial Markets Department, one of IFC’s several industry departments, supports projects in numerous financial subsectors, builds local financial institutions, develops local equity and debt markets and introduces new financing instruments. The goal is to develop efficient financial systems that will fuel economic growth in client countries and enhance IFC’s developmental impact. 

The Financial Markets Department is recruiting an Associate Investment Officer to join the Investment and Portfolio Team, which originates, manages and monitors IFC’s financial sector and private equity fund investments in Sub-Saharan Africa. The Associate Investment Officer will report to the Financial Markets Manager, Sub-Saharan Africa.

The position is based in Nairobi, Kenya.

Duties and Accountabilities:

• Provide key support in identification, appraisal, structuring and negotiation of financial sector investments.
• Identify and analyze fundamental competitive strengths and weaknesses of projects or portfolio companies and identify non-financial issues, opportunities and risk/reward factors (e.g. business environment, country, and sponsor). 
• Handle disbursements, waivers and complex client interactions such as restructurings; monitor and value equity investments and recommends/executes the sale of holdings.
• Monitor existing investments in portfolio companies, comprising various types of financial entities and private equity funds. 
• Review and analyze the financial and operating performance of clients; prepare quarterly risk ratings, annual supervision and other management reports as well as country strategy papers, briefs and project profiles.
• Handle client relationships and provide insight into sector developments in client countries to anticipate new investment opportunities and/or performance issues.
• Apply knowledge of project/portfolio lifecycle to identify and meet critical path milestones, and to implement tasks (including production of documents) in a timely and high quality fashion for the processing or supervision of projects.
• Actively keep abreast of regional and industry developments and incorporates trends into the processing or supervision of projects.

Selection Criteria:

• Masters degree and minimum of 4 years of relevant experience in the financial sector, preferably in an investment related function and/or the private equity industry. 
• Good understanding of financial and operational characteristics of financial institutions and/or private equity funds. 
• Clear experience and expertise in identifying, evaluating, structuring and negotiating debt and equity transactions; experience in portfolio management.
• Sound business judgment and strong problem solving/negotiation skills, as well as ability to work effectively on simultaneous projects under time pressure.
• Excellent verbal and written communication skills in English; French or Portuguese a significant plus.
• A keen interest in development finance and working in a multicultural environment.

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Security Specialist - World Bank

Background / General description:

The position of Security Specialist Country (SSC) - Kenya will be established in the World Bank Office in Nairobi, Kenya. The incumbent will serve in a full time capacity and on-call for emergencies. While reporting to the Security Specialist Region (SSR), AF Senior Security Specialist (SSS) GSDCS, the SSC will discharge his assignment under the direct authority and guidance of the Country Director in Nairobi, Kenya. Operational support, direction and technical supervision will be provided by the SSR and SSS, the Head of Global Operations, World Bank Corporate Security. From time to time there may be a requirement to provide security coverage in other countries in which the WBG operates. The duties of the SSC are to provide security support to World Bank Group country office staff in the following areas:  a) security management; b) security awareness; c) contingency planning; d) protective services.   

Duties and Accountabilities:

Details of these duties are described below but other responsibilities may be added as needed.  

a. Security Management – 

i. Assist the respective office management in developing and overseeing the day-to-day conduct of the office security programs, ensuring preparation of adequate responses to security incidents, natural and man-made disasters.

ii. Provide technical security advice, in consultation with the SSR and SSS and Corporate Security, for the existing and any potential new office including site selection and the establishment of effective physical and procedural security measures.  

iii. Liaise with the contracted guard company and host government office regarding the guard services provided to the country office and the residences of international staff members.

iv. Manage the video surveillance, card access and other physical security and fire/life safety systems. Carry out evacuation drills periodically.

v. Conduct residential security surveys at the residences of staff members, and provide advice as to possible remedial actions that will improve security profile. 

vi. Provide general residential security advice to all staff. 

vii. Provide advice on security arrangements of hotels the country office recommends to Travel Services to negotiate agreements with.  

viii. Liaise with local law enforcement, diplomatic/international organizations and private security officers in close consultation with the Country Manager or designee. Develop and strengthen contacts with local authorities. Monitor status of local investigations involving World Bank Group interests.  

ix. Assist staff and visiting missions reporting (criminal incidents, suspicious activity, and special coverage) to the local authorities and WBG management.  

x. Provide Visiting Missions with advance practical security advice and contact information, arrival briefing specific to their mission and communications and logistical support for missions/field missions. Ensure a viable system is in place to track, noting arrival/departure/residence changes, and coordinate with UN-DSS and the Security Operations Center (SOC).  

xi. Develop and submit a Security Risk Assessment within the GSDCS specified frequency for the country of responsibility.  

b. Security Awareness – 

i. Provide security briefings to all newly arriving staff and visiting missions.

ii. Provide customized security advice and support for field missions.

iii. Draft timely security advisories with advice on risk mitigation for issuance by Country Office Management or designee on the general security situation, specific incidents and during periods of heightened threat.

iv. Conduct periodic security training/awareness briefings for staff, families, and their domestic staff in consultation with Country Office Management.

c. Crisis Management – 

i. Coordinate revisions of the Emergency Response and Business Continuity Plan (ERBCP) on an annual basis or more frequently as required or directed. 

ii. Serve as advisor to, and conduct training for, the Country Office Emergency Management Teams. 

iii. Maintain and update as necessary all country office contingency planning material, reference documents and annexes.   

iv. Organize periodic tabletop exercises to test the ERBC Plan.

v. Maintain and periodically test the staff telephone tree and warden system.  

vi. Organize security and fire/life safety training and briefings for all staff.

vii. Maintain and enhance the country office travel management system and WBG travel clearance program in coordination with the SOC and UNDSS to track the location and contact information for all visiting mission personnel. 

d. Protective Services- 

i. As required, accompany WBG staff on identified high risk movements to provide hands on security management and reduce the risk for injury or attack.  Constantly assess the immediate surroundings as a gauge to evaluate the level of assistance required to provide effective security support of the mission.  

ii. Initiate emergency response actions in the event of an emergency or a direct or indirect threat to the senior official.  Take proactive measures to prevent involvement in such activities, and perform reactively to avoid/escape from those in progress.

iii. Review weekly staff travel schedules and projected travel itineraries to identify potential security and safety-related issues

iv. Assist the Country Office Management or designee by notifying and arranging police and security support for visiting senior World Bank officials. 

v. Arrange special police protective services support for staff receiving threats due to their Bank related duties or such support that may be required for visiting missions. 

vi. Coordinate security arrangements for World Bank Group sponsored conferences and training events held in country.

vii. Conduct site advances for visiting senior officials of the Bank, visiting missions and/or conferences.

Selection Criteria:

University degree in relevant discipline (National Security Studies, Risk Management, Police Science or Criminal Justice) at a Bachelor’s level with 10 years professional management experience or the Master’s level with five years’ experience or equivalent combination of education and experience.

• 10 years’ experience with a law enforcement, military, intelligence, public or private security organization.
• Excellent interpersonal skills to deal with executives, managers, staff, government, military and law enforcement officials.
• In-depth knowledge of the institutional and socio-cultural dynamics that determine the security and business continuity challenges in Kenya, including proven expertise in handling security events with durable positive outcomes.
• Demonstrated experience with operational planning to include physical security project management and staff travel coordination/monitoring.
• In depth knowledge of the development of security policies and procedures consistent with operations in a high risk environment. –with a general understanding of threat mitigation and high risk operations.
• Ability to develop detailed security advisories and notifications for consideration and implementation by the Country Management teams.
• Knowledge of executive protection security practices.
• Ability to communicate effectively in English, orally and in writing.
• Excellent computer skills and familiarity with standard computer packages. Conversant with Microsoft office packages – Word, Excel and Power point and the ability to effectively use email and maintain other databases.

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