AutoReqId 31109BR
Function: Finance
Context/Scope:
EABL is a fully integrated beverage business in Diageo Africa (total adult beverages and also includes glass and malting production). It is the 2nd largest business unit in Diageo Africa covering the Eastern Africa region with a growing exports business into the UK, USA & Australia. EABL is the largest listed Company on the NSE (with cross listing in Uganda & Tanzania). EABL directly operates 5 breweries, 2 distilleries, a glass factory and barley & malting facility in three countries. With a strong portfolio of global & local brands, EABL is the leading beverage business in the region.The Company operates a distributor finance scheme (DFS) plus other credit facilities and this role is key in managing and containing the significant risks to the business, including authorizing of write offs. This role is critical to the overall EABL (K) short, medium and long-term strategy and is expected to provide leadership and coaching to a team of 19 staff in OTC with robust talent development interventions as the team dynamics significantly changed in F12. The OTC Manager is Secretary to the Group Credit Committee. This role works closely with Customers, Sales, Supply Chain & Logistics, Production, Marketing, Company’s bankers, Legal Counsel, BIS Department and Company’s Security.
Leadership Responsibilities:
This role has the responsibility of providing leadership and direction to the 20 staff (both permanent and contract), with the Credit Control Team Leader, Order Processing & Billing Team Leader and Distributor Relations Manager as direct reports.
Purpose of Role:
To manage OTC processes for Kenya and the Group. These include processing domestic orders, inter-company transfers, export orders in the region and exports to international markets, timely collection of cash, managing distributor financing schemes, managing debtors and overdues, reconciliation of customer accounts, enforcing and maintaining the highest level of compliance and COBC and placing the Customer at the heart of our business.
Top 3-6 Accountabilities:
• Provide an effective management of EABL’s cash flow and credit by leading and directing a strong team of Credit Control, Order Processing & Billing and distributor relations management.
• Accurate and timely management of customer balances.
• Manage EABL’s export business with our customers by ensuring world-class services of Order and Delivery processing.
• Be the focal point for effectively and efficiently handling distributors and other customer’s enquiries as we walk through the journey of zero over dues.
• Ensure that the customer balances are periodically reconciled and all debtors’ targets for total EABL-Kenya are delivered.
• Ensure all the sales documentation is processed accurately through SAP.
• Provide and interpret for management accurate and timely operational reports and information.
• Provide coaching and support to build a high performing OTC team through capability development, establishment of staircase of talent and effective succession planning.
Qualifications and Experience Required:
• 1st Degree in a business related field.
• Qualified Accountant (CPA (K), ACCA, ACA, ACMA)
• Minimum 5+ years PQE in Commercial environment at senior management level, supporting the delivery of business improvement
• Ideally within FMCG or banking environment
• Client Relationship Management
• Proven ability to develop and lead teams
Barriers to Success in Role:
• Inability to connect and build positive relationships.
• Inability to engage and escalate at Senior Level.
• Understanding of the Contractual and Compliance impact of decisions the role bearer makes.
• Inability to appreciate the changing competitor landscape in the market place.
• Lack of understanding of the group cash and trading profit agenda.
• Legal implications of the decisions made in this role.
• Customer expectations and sales team expectations.