Telecommunications Assistant (mVAM) - WFP

Accountability, Major Duties and Responsibilities:

Under the direct supervision of the Head of the Innovations the incumbent will be responsible for:

• Maintain a register of mVAM survey respondents, identified by phone number
• Send these respondents a SMS one day before the scheduled call is due
• Place all required phone calls (live calls) administering the mVAM survey
• Carry out data entry under the supervision of the mVAM project manager
• Submit clean data to mVAM project manager, using agreed on formats
• Establish and verify a list of survey respondents who are entitled to incentives at the end of each completed survey; submit the list to mVAM project manager
• Report any technical problems immediately to the IT/ mVAM project manager for prompt and on the spottrouble shooting
• Perform other related duties as required.

Qualifications, Experience and Critical Success Factors:

• Successful completion of secondary school education preferably supplemented by courses in a field
• related to WFP programmes.
• Minimum of three years’ work experience in telex and radio operations or in a relevant field. Experience in the field of programme operations will be an added advantage.
• Ability to work independently with minimum of supervision.
• Should be organized and attentive to details, have Courtesy, tact and the ability to work effectively with people of different national and cultural backgrounds.
• Excellent communication skills and ability to work collaboratively with multiple stakeholders.
• Experience in handling sensitive issues with discretion and confidentiality.
• Should be able to maintain accurate/precise records .Good analytical skills and ability to clearly synthesize and present findings, draw practical conclusions and to prepare written reports in a timely manner.
• Experience using databases and Microsoft Office applications (Word, Excel and PowerPoint).
• Fluency in oral and written communication in English is required.

Interested and qualified WFP Kenya employees are requested to submit online applications ONLY

according to the following procedures:

• Go to: http://i-recruitment.wfp.org/vacancies/15-0017770
• Step 1 : Create your online CV
• Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application.

NOTE: You must complete Step 2 in order for your application to be considered for this vacancy.