Receptionist/Telephone Operator - US EMBASSY

The Centers for Disease Control and Prevention (CDC) in Nairobi has an opening for the position of Receptionist/Telephone Operator.The closing date of this position is June 15, 2012.

Minimum Requirements

NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item. 

• Completion of high school is required.  College certificate in Front Office Management/Secretarial Services or Business Management also required.
• One year experience in Front Office administrative duties is required.  
• Level IV (Fluent) English ability and Level IV (Fluent) Kiswahili ability are required. 

Other Criteria

Must have standard knowledge of office technologies such as PABX, copiers, computers, fax, and scanners.

Must possess standard skills in a word processing and spreadsheet program.

BASIC FUNCTION OF POSITION 

The incumbent reports to the CDC Office Manager in Nairobi, with primary responsibility for serving as the receptionist and telephone operator including assistance with visitor orientation. Performs a variety of routine administrative support functions, such as mail sorting and distribution including word processing and data entry.   

MAJOR DUTIES AND RESPONSIBILITIES

• Receptionist/Operator: Serves as the receptionist and Telephone operator for CDC Kenya in Nairobi.  Provides information to visitors and informs staff of visitors waiting.  
• Questions and screens visitors to direct them appropriately or to take messages. 
• Answers incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Relays and routes written and verbal messages.  (70%) 
• Administration Support:  Bundles, labels, and routes outgoing sorted mail to designated areas depending on destinations and according to established CDC procedures and deadlines. He/she picks up and distributes incoming mail; opens and routes office mail.  (20%) 
• Date Entry:  Serves as a data entry clerk for studies.  Enters data from forms into databases or quality assures data entered by others.   (10%) 

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