Channel Business Support Manager - HP

Job Description 
Channel Business Support Manager-704245

Job - Sales Operations
Primary Location - Kenya-Nairobi
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - Yes, 25% of the time



Description 
Business Landscape: 
Today HP is the largest technology company in the world, with a global reach and an array of solutions that go well beyond the printers and PCs that we're famous for. At HP we are proud that our products touch so many lives, and we want you to know that this is just the beginning. We believe that technology is vital to helping us all succeed in this rapidly changing world and our employees are our greatest asset.

Africa Channel Sales Support and Operations (CSSO) organization manages critical "proposal-to-cash" processes supporting HP's Channel business across Africa in all three of HP's business units (PSG, IPG and EB) and in doing so directly supports the revenue and margin generation. 


We are responsible for managing the end-to-end processes from the time a channel partner requests a quote from HP, leading to order intake, delivery and invoicing through to settlement of rebates and compensation payments. We also provide important sales support services such as data collection from our channel partners, partner on-boarding and partner communication.

Our engagement focus areas are our Direct and Indirect channel partners as well as our Stakeholders within the business units; Sales, Category management and Supply chains. We also maintain close linkages with various internal functions such as Logistics, Credit & Collection, Internal Audit, Brand Protection and Finance organizations.


Job Description & Responsibilities:
The Channel Business Support Manager is responsible operational support and consultancy of Africa CSSO process portfolio, toward a dedicated business unit in their respective sub region.
Activities include:
·         Preferred Partner Program monitoring: ensure partners meet qualification criteria (e.g. Certification lost), coordinate with Partner learning lead, follow through on compliance targets
·         Contracts
·         Planning
o   Set quarterly objectives and agree priorities aiming to improving key metrics
o   Drive programs with BU stakeholders
o   Develop plans to optimise sales supported processes
o   Facilitate all sales ops activities, Quota deployment, Forecast, business Monitoring
o   Analyse /plan against RAD, agree usage of compensation tools and co(marketing) instruments, agree profiling actions,
o   Explain  compliance and agreements targets
o   Agree communication plan (using eCom /Smart Portal)
·         Implement and coordinate (with domain and sales teams) compensation and compliance processes, monitor timelines, drive process improvements
·         External Communication
o   Regular process and status updates with metrics, high/low lights and call-to-action, Coordinate eCom by optimising quality and targeting of communication content, approve of EMEA communication
o   Drive partner to SmartPortal end ensure excellent partner experience
Metrics & Control  - drive quarterly metrics reviews with stakeholders against quarterly objectives and priorities - make recommendations, drive actions
Qualifications

Job Education & Experience:
·   First-level university degree or equivalent experience; may have advanced university degree.
·   Typically 6 years of related experience, preferably in supply chain, customer service, procurement or financial management.

Job Skills:
Demonstrates a mastery of customer centric skills, is proactive and a trusted advisor with  
·         innovative approaches to develop opportunities for the customer
·         Excellent ability to establish and maintain strong relationships with external customers/partners up to the Executive level.
·         Superior communication skills (e.g. written, verbal, presentation).
·         Excellent ability to collaborate and network with other groups and functions, to reach business objectives
·         Manages processes of high complexity with strong ability to lead process performance monitoring and process analysis, leads efforts to implement process improvements
·         Excellent ability to build a compelling case based on a strong understanding of the positioning and needs of other parties, uses excellent communication and listening techniques to anticipate and respond to reactions from others
·         Proven strong ability to apply a wide range of financial ratios and models in developing business opportunities and finding solutions to problems
·         Excellent understanding of internal business processes and policies.
·         Demonstrates superior motivation, a positive  "can do" attitude toward work, shows strong initiative in taking a leading role in projects and is viewed as a role model in managing change and challenges


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