Customer Service Employee

In Customer Service, you will act as a competent point of contact for our international operating clients in the food and beverage segments. You will independently provide comprehensive support to the group of customers assigned to you and be responsible for the complex processes.

Your role

• Independent processing of customer orders and inquiries, in particular preparation and follow-up of quotations and recording of received orders in the system 
• Participation in the implementation of special customer projects 
• Organization and execution of customer samples 
• Creation and follow-up of contracts 
• Contribution to range planning, pricing and arrangement of terms 
• Active implementation of innovative sales concepts 
• Support in the execution of customer visits at headquarters 

Your profile

• Successfully completed apprenticeship as an industrial manager or similar commercial qualification 
• Several years of relevant professional experience in a sales office, ideally in a manufacturing company 
• Experience of export is an advantage 
• Excellent command of English and competent use of common MS Office programmes, ideally experience of SAP 
• Strong customer and service orientation 
• Excellent communication skills, ability to work in a team and ability to work under pressure

Contact Person
Please send your applications to recruitment@evaluations.co.ke