Head, Priority and Personal Clients - Standard Chartered Kenya

Key Roles & Responsibilities
Deployment of client value proposition 
In-country deployment of global value proposition and its enablers ensuring CVP is operationalized 
Provide country insights to Group in design of CVP 

Activating Acquisition 

• Implement acquisition programs. 
• Implement  global acquisition tool kits 
• Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, EB, alliances) 
• Ensure frontline is supported with adequate marketing tools, pitch-books 
• Manage cross-border referrals program and processes 

Activating deepening strategy 

• Implement full life cycle program 
• Deploy activities to activate, build balances and deepen client relationships 
• Prepare localized offers and campaign scripts 
• Manage in country Use portfolio insights and analytics to enhance client engagement effectiveness and efficiency. 
• Manage in country processes and programs for up-sell, cross-segment client migration, ensuring client experience is maximized 

Deploy global client journeys 

• Execute the globally-defined client journeys

Voice of Client 

• Use voice of client  to champion needs of clients and remove pain points or enhance client experience
• Qualifications & Skills
• Functional 

Requirements

• Excellent knowledge and relevant experience in related fields such as client segment, retail banking products, marketing  and/or analytics 
• Strong execution capabilities 
• Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes 
• Analytical and strong numerical skills  
• Excellent communication skills 
• Ability to work with others to influence outcomes. 
• High level of energy to achieve desired outcomes 
• Passionate about clients

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximize their personal potential.

To apply go to click here and search for job id 463569