The Ericsson Customer Project Manager is responsible to plan and manage assigned customer projects within Ericsson according to the organizational requirements and the project goals (budget, quality and time), leading to project acceptance and satisfied customers.
Key accountabilities:
- Opportunity creation and offer preparation
- Project specification
- Project execution and integration management
- Cost tracking and cost validation
- Escalation management
- Customer relation management
- Project Acceptance and hand-over to support
- Resource procurement and HR aspect within project team
- Risk Management
- Proper communication with all stakeholders
Human competencies:
- Result oriented: has the motivation, discipline and tenacity to reach results
- Accountability: takes full responsibility for own project and personal actions
- Leadership: has the ability to lead people and teams to results
- Decisiveness: as the ability to make quick and correct decisions and take action
- Initiative: takes all required actions to get things done
- Planning and control : takes all actions to plan and manage progress of project
- Pro-active approach and is always "on top off" his/her project;
- Strong negotiation and customer facing skills
- Ability to coach more Junior CPMs
- Adaptability: will have to work with different customers in different countries where possible.
Qualifications
- Education:
- Bachelor/Master's degree in Engineering or Science
- PMI certified
Professional competencies:
- 3 years minimum of project management experience on one or more of the below domains is required
- Knowledge of IP, Core, BSS, OSS, System Integration, IN, and BB
- Knowledge and experience with project management processes and tools (PROPS-C, PMI)
- Fluency in English
- Understanding of ICT products and networks
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