Job description
The primary role of the Infrastructure Specialist for the IBM Centre in Nairobi (consisting of an IBM Client Centre and IBM Innovation Centre) is to accelerate the sales cycle and reduce the cost of sale, by demonstrating IBM as the market leader in business values, innovation and dedication to the success of all Centre activities. The Centre provides facilities for IBM ecosystem support across the sales cycle, from awareness and enablement to marketing and sales. All of these activities are executed in support of helping the IBM ecosystem maximize its relationship with IBM.
Centre Infrastructure Specialist
Working under the direction of the Centre Manager and alongside the Independent Software Vendor & Developer Relations Leader for Kenya, Marketing/Event Coordinator, and Centre Scheduler, the role of the Centre Infrastructure Specialist is to plan, organize and run the infrastructure of the Centre both in a reactive request mode and a proactive interlock mode to ensure that all Centre activities are executed in a superior manner.
The Centre Infrastructure Specialist will have expertise in the management and operation of IT hardware, software, communications, and/or application solutions. This is a varied role which will include:
• Acting as the technical focal point for the Centre
• Configuring, maintaining and supporting hardware and software for the Centre
• Setting up Change, Asset and Request Management Systems
• Hardware Build, Configuration and Management, Network Design, Build and Management and floor space management
• Maintaining Centre operational documentation
• Providing technical support for Centre activities
• Being always on top of all technical aspects of Centre
• Overall responsibility for the Centre hardware and software environment
Required
Bachelor's Degree
At least 3 years experience in IBM hardware and software
At least 3 years experience in Power systems
At least 3 years experience in Computer room and network infrastructure design
Certified in ITIL
English: Fluent
Preferred
Information Technology
At least 5 years experience in IBM hardware and software
At least 5 years experience in Power systems
At least 5 years experience in Computer room and network infrastructure design
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