Policy Manager Retail Segments - Standard Chartered Bank

Job Description

• To directly contribute to realization of the Consumer Banking asset book expansion/growth goals and Business Plan through effective risk management, that is responsive to the business needs and market environment 
• To specifically manage and oversee retail lending portfolios, namely Credit Cards, Personal Loans, Personal Overdrafts and  Mortgages & Auto loans by developing and embedding risk management strategies and tools to ensure Risk Appetite and Business profit objectives are optimized. 
• Oversee credit processes for efficiency and robustness; focus on timely customer conversion/turnaround while maintaining appropriate risk and controls. 
• Support  Business Unit Heads and SORO in coordinating, driving and directing effective compliance and operational risk management at the Business Unit level 
• Implement controls within the Business Unit to meet all regulatory and Group policy requirements. 
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues across the cluster, continuously improving them.

Key Roles & Responsibilities

• Implement and manage a country-based credit policy and customer acceptance framework, which will incorporate legal processes and structured/automated credit decision-making and comply with CB Credit Group Polices and Standards. 
• With the help of Country Legal and Compliance, ensure compliance with local regulatory and Group policies and procedures. 
• Keep all process manuals current and address all critical risk points in a most efficient manner. 
• Manage the process of enterprise risk and CAD framework for all retail products including annual reviews 
• Proactively identify portfolio problems and take corrective action by effective use of MIS and Analytics 
• Manage all problem portfolio exposures in accordance with acceptable norms of appropriateness/timing of classifications, non-accruals, and write downs of assets. 
• Oversee Quality Assurance framework across all retail  products 
• Establish and manage an effective portfolio management processes including Stress Testing, sensitivity analysis and DEFCON. 
• Support the review of collections strategy and processes for effectiveness and efficiency. 
• Implement and manage a system of productivity/performance metrics for all risk functions  
• Continuously enhance the process and contribute to the enhancements of products leveraging the best practices in other countries/businesses. 
• Regular contacts with Marketing and Sales and customers to ensure up to date market needs and conditions are reflected in Credit Process and risk assessment, while at all times focusing on risk/reward. 
• Implement self-assessment process in the risk areas that meet the global standards as part of an effective Operational Risk management. 
• Analyze portfolio and formalize growth strategies for different customer segments through boundary testing and risk initiatives 
• Build robust capability for market monitoring and intelligence to optimize capability for anticipatory risk management. 
• Ensure that risk reviews and audit ratings are at a minimum Acceptable 
• Legal, regulatory, and compliance  covering  the following; Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC; 
• - Participate in and/or support the Bank’s effort to combat money laundering; 
• - Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates

Qualifications & Skills

• Graduate with a minimum of 6 years experience in Business and/or Credit Risk Management of which 2 years exposure in management of credit cards portfolio is mandatory 
• Professional qualifications in Accountancy or Finance essential 
• Aptitude for and understanding risk management philosophy; 
• Good knowledge of Lending and Banking operations; 
• Strong IT skills with keen sense of technology solutions and project management 
• Good negotiation and communication skills. 
• Understands market trends and can interpret impact on portfolio behaviour. 
• Full knowledge of Consumer Bank Products and those of the competitors 
• Good Computer skills with knowledge of the Credit MIS 
• Strong analytical skills and attention to detail.

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