Context/Scope:
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report. Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment. A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region.
Purpose of Role:
• Raise Purchase Orders according to Purchasing Group requestors for A&P- ASSETS – OVERHEADS.
• Provide support to the market that facilitates the accurate, efficient and timely set up and approval of purchase orders within SAP.
• Manage the accurate and on time efficient approval of all Purchase Orders within SAP and coordination of the receipt of goods and services whilst ensuring that the surrounding internal control procedures are strictly adhered to.
• Manage parked and blocked items. Analyze daily blocked and parked report and ensure all outstanding items are kept to minimum.
• Ensure that all queries are resolved promptly and courteously through either personal intervention or liaison with DBS.
• Monitor Purchase order housekeeping in cooperation with the Requestor. Run monthly reports to ensure unused open PO's are closed and goods receipts are completed in a timely manner.
• This process should link seamlessly with other processes and initiatives that are managing the choice and use of vendors, and the continuous improvement of the Purchase to Pay process.
• Contribute ideas, energy, enthusiasm and support to the continuous improvement of the “Source to Pay” process.
• Provide input to monthly Service Review call and ensure main KPIs meet the target
Top 3-5 Accountabilities:
• Involves the right people to obtain information needed.
• Willingly offers help or assistance to others when needed.
• Ability to build and maintain successful relationships across WE Demand business.
• Is aware of local tax legislation and policies impacting the market
• Understands the role of internal controls and expected outcomes of having proper internal controls e.g. reliability & integrity of business information, safeguarding of assets and intellectual capital
• Uses system outputs to meet basic job requirements and applies basic tests for reasonability and accuracy
• Ability to articulate system issues clearly to ensure solutions can be identified and implemented
Qualifications and Experience Required:
• University degree
• Basic knowledge of Accounting principles
• Purchase to Pay Process Knowledge - Good knowledge of relevant process. Accurately and carefully follows established procedures to the agreed service levels
• Strong organizational, customer service, manager and employee relation skills
• Attention to Detail/Accuracy - Demonstrates sound commitment to importance of “right first time” principle through ensuring own work is 99% error free. Assists colleagues where necessary in learning effective techniques
PC skills/System knowledge
• MS applications, especially strong Excel and Outlook
• SAP