Regional Head East Africa, Solution Delivery - Standard Chatered Bank

Job Description

To manage the transformation and drive the Solution Delivery & Service (SD&S) business acros East AFrica countries of SCB presence i.e. Kenya, Uganda, Tanzania.

Key Roles & Responsibilities

1. Manage the Solution Delivery & Service team and resource allocation. 

2. Provide support to the East Africa Transaction Banking Head (and in-country Transaction Banking Heads) in executing the client and business objectives 

3. Ensure SD&S alignment with TB and Regional/Global SD&S. 

4. Identifying process efficiencies across client segments and implementing them. 

5. Scorecard management and On-Track discipline. Ensuring the right drivers are in place 

6. Risk awareness and champion. 

7. Provide Support to RFP/RFI responses and presentations. 

8. Work closely with CSG team to build process efficiencies. 

9. Effective stakeholder engagement & management. 

10. Meeting with key clients to solicit additional business. 

Longer Term 

1. Drive the TB agenda and align resource in accordance with the TB agenda 

2. Assist the TB Head in chairing the Client Experience Forum meetings for the counties within the cluster on behalf of TB. 

3. Participate in Client Forums 

4. Part of the Cluster TB Leadership team that reviews monthly PMI data for countries within the cluster. 

5. Develop a strategic view of SD&S the cluster whilst aligning both the TB Regional Head’s agenda with the SD&S Regional agenda.

Qualifications & Skills

• At least 10 years of overall experience of which atleast 5 years of relevant experience related to SD&S 

• Experience in managing and driving a team 

• Good Public Relations skills 

• Good presentation skills 

• Understanding of channel capabilities 

• Excellent interpersonal and communication skills

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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